Remote Solar Install & Support Technician

Placements24; East London; Remote; ZAR 350,000 - 520,000; Full time

Job summary

Placements24 is seeking a Remote Installation & Technical Support Specialist to provide expert assistance to customers globally. You will guide clients through product installation, configuration, and ongoing maintenance from a home office, using clear communication to resolve issues efficiently.

The ideal candidate is patient, technically adept, and thrives in a fully remote work environment, delivering a positive customer experience and maintaining detailed service records in the CRM system.

Qualifications

• Experience in remote technical support or customer service.
• Strong communication and problem-solving skills.

Responsibilities

• Provide remote technical support to customers regarding product installation, setup, and configuration.
• Diagnose and troubleshoot installation and maintenance issues through various communication channels (phone, email, chat).
• Guide users step-by-step through complex procedures, ensuring successful implementation and operation.
• Maintain accurate and detailed records of support interactions, resolutions, and customer feedback in the CRM system.
• Escalate complex technical problems to appropriate internal teams and follow up to ensure resolution.

Tools

CRM software

Job description

Placements24 is seeking a Remote Installation & Technical Support Specialist to provide expert assistance to customers globally. You will guide clients through product installation, configuration, and ongoing maintenance from a home office, using clear communication to resolve issues efficiently.

The ideal candidate is patient, technically adept, and thrives in a fully remote work environment, delivering a positive customer experience and maintaining detailed service records in the CRM system.