Senior Receptionist - Montana

Planet Fitness; South Africa; On-site; ZAR 100,000 - 167,000; Full time

Job summary

Planet Fitness is seeking a proactive Welcome Desk/Reception Associate to ensure a positive first impression for members and efficient front-desk operations at all times. The role includes assisting with group exercise classes and overseeing reception staff.

The ideal candidate will motivate the team, maintain high administrative standards, and handle member inquiries with professionalism and courtesy.

Qualifications

• Leads by example and motivates staff.
• Demonstrates high levels of administrative accuracy and attention to detail.
• Strong communication and people skills for liaising at all levels.

Responsibilities

• Assist with club administration when necessary.
• Cash management.
• Communication with members and staff.
• Managing of Receptionist.
• Monitoring of access and overrides for staff and members.
• Reception stock control.
• Resolving member complaints.
• Training of Receptionist.

Skills

Staff motivation

Administrative accuracy

Communication skills

Interpersonal skills

Shift work

Front desk experience

Reliable transport

Job description

Purpose of the Job:

• Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
• Willingness to conduct group exercise classes

Key Performance Areas include:

• Assisting with Club Administration when necessary
• Cash management
• Communication with members and staff
• Managing of Receptionist
• Monitoring of access and overrides for staff and membersReception stock control
• Resolving member complaints
• Training of Receptionist

Experience & Competencies Required:

• Ability to motivate staff and lead by example
• Advanced levels of administrative accuracy
• Display friendly and efficient qualities that reflect the Planet Fitness way
• Display uncompromising levels of honesty and integrity
• Have excellent communication skills and be able to liaise at all levels
• Intermediate PC skills
• Must be able to work shifts
• Possess high level energy levels
• Previous experience within a front desk or welcome desk position added advantage
• Proven track record in managing staff, planning, organising, conflict handling and problem solving
• Have reliable transport