Reception Manager

Planet-Fitness; KwaZulu-Natal; On-site; ZAR 67,000 - 100,000; Full time

Job summary

Planet Fitness KwaZulu-Natal is seeking a energetic Receptionist to manage the Welcome Desk and create a positive first impression for members. You will handle cash, registrations, and member questions while coordinating with staff to ensure smooth club operations.

Key attributes include excellent communication, reliability, and the ability to work shifts. Previous front desk experience is advantageous; you will train and supervise the Receptionist team as required.

Qualifications

• Ability to motivate staff and lead by example.
• Advanced levels of administrative accuracy.
• Excellent communication skills at all levels.
• Must be able to work shifts.
• Reliable transport.

Responsibilities

• Manage Welcome Desk/Reception to ensure a positive first impression.
• Cash management and member communications.
• Assist with club administration and stock control.
• Train and supervise Receptionist staff.
• Resolve member complaints and ensure smooth operations.

Skills

Staff leadership

Front desk experience

Customer service

Communication skills

Shift work

Administrative accuracy

Basic IT (MS Office)

Tools

MS Office

Job description

Purpose of the Job:

• Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
• Willingness to conduct group exercise classes

Key Performance Areas include:

• Assisting with Club Administration when necessary
• Cash management
• Communication with members and staff
• Managing of Receptionist
• Monitoring of access and overrides for staff and members
• Reception stock control
• Resolving member complaints
• Training of Receptionist

Experience & Competencies Required:

• Ability to motivate staff and lead by example
• Advanced levels of administrative accuracy
• Display friendly and efficient qualities that reflect the Planet Fitness way
• Display uncompromising levels of honesty and integrity
• Have excellent communication skills and be able to liaise at all levels
• Intermediate PC skills
• Must be able to work shifts
• Possess high level energy levels
• Previous experience within a front desk or welcome desk position added advantage
• Proven track record in managing staff, planning, organising, conflict handling and problem solving
• Have reliable transport