Receptionist

Planet-Fitness; Pretoria; On-site; ZAR 72,000 - 108,000; Part time

Job summary

Planet Fitness Pretoria is seeking a friendly Front Desk Associate to welcome members and provide exceptional customer service at the reception. You will assist members with queries, answer phones, and help maintain a positive first impression in a busy gym environment.

The role requires flexibility in hours, reliable transport, and a high-energy, personable demeanor to reflect the Planet Fitness standard of service.

Qualifications

• Greeting members and delivering exceptional customer service.
• Answering telephones and resolving queries.
• Ability to work flexible hours / shifts.
• High energy and positive demeanor.
• Reliable transport to and from work.

Responsibilities

• Greeting members and providing a welcoming reception.
• Assist members with queries and direct as needed.
• Maintain a tidy and professional reception area.
• Answer incoming calls and route or resolve inquiries.

Skills

Customer service

Front desk

Communication

PC literacy

Flexible hours

Reliability

Job description

Purpose of the Job

• Responsible for greeting members and delivering exceptional customer service assistance.

Key Performance Areas include:

• Answering telephones
• Customer service driven
• Efficiently assisting & resolving queries
• Greeting & accessing members
• Provide members with a positive first impression
• Responsible for ensuring reception effectively & efficiently controlled
• Superior communication skills

Experience and Competencies Required

• Basic PC literacy
• Display friendly and efficient qualities that reflect the Planet Fitness way
• Flexi hours / shift
• Possess high level energy levels
• Previous experience within a front desk or welcome desk position is an added advantage
• Have reliable transport