Reception Manager

Planet-Fitness; Gauteng; On-site; ZAR 110,000 - 160,000; Full time

Job summary

Planet Fitness is seeking a Receptionist/Club Administrator at its Gauteng location to ensure the Welcome Desk operates efficiently and leaves members with a positive first impression. Responsibilities include cash handling, staff communication, and stock control, with duties extending to supervising the reception area.

Willingness to conduct group exercise classes and handle member inquiries with a friendly, energetic approach is essential for maintaining Planet Fitness standards

Qualifications

• Strong front desk experience preferred.
• Ability to motivate staff and lead by example.
• High energy levels and reliability.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist with club administration when necessary.
• Manage cash handling and reception operations.
• Communicate with members and staff to ensure satisfaction.
• Supervise the Receptionist and provide training.

Skills

Motivate staff

Lead by example

Administrative accuracy

Friendly and efficient

Honesty and integrity

Excellent communication

Intermediate PC skills

Shift work

Staff management

Problem solving

Tools

MS Office

Job description

Purpose of the Job:

• Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
• Willingness to conduct group exercise classes

Key Performance Areas include:

• Assisting with Club Administration when necessary
• Cash management
• Communication with members and staff
• Managing of Receptionist
• Monitoring of access and overrides for staff and members
• Reception stock control
• Resolving member complaints
• Training of Receptionist

Experience & Competencies Required:

• Ability to motivate staff and lead by example
• Advanced levels of administrative accuracy
• Display friendly and efficient qualities that reflect the Planet Fitness way
• Display uncompromising levels of honesty and integrity
• Have excellent communication skills and be able to liaise at all levels
• Intermediate PC skills
• Must be able to work shifts
• Possess high level energy levels
• Previous experience within a front desk or welcome desk position added advantage
• Proven track record in managing staff, planning, organising, conflict handling and problem solving
• Have reliable transport