Reception Manager

Planet Fitness; Durban; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Planet Fitness Durban seeks a proactive Welcome Desk Supervisor to ensure the reception runs smoothly and leaves members with a positive first impression. You will manage the Welcome Desk and assist with club operations to maximise member satisfaction.

The role requires strong communication, reliable transport, the ability to work shifts, high energy, and the capacity to motivate staff while resolving member concerns in line with Planet Fitness standards.

Qualifications

• Front desk experience and ability to lead a team.
• Excellent communication with members and staff.
• High integrity and reliability.
• Willingness to conduct group exercise classes.

Responsibilities

• Manage Welcome Desk to provide a positive first impression.
• Assist with club administration when necessary.
• Cash management.
• Communication with members and staff.
• Monitoring of access and overrides for staff and members.
• Reception stock control.
• Resolving member complaints.
• Training of Receptionist.

Skills

Staff motivation

Communication skills

Administrative accuracy

Honesty & integrity

Front desk experience

Interpersonal skills

PC skills

Tools

Microsoft Office

Job description

Purpose of the Job:

• Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
• Willingness to conduct group exercise classes

Key Performance Areas include:

• Assisting with Club Administration when necessary
• Cash management
• Communication with members and staff
• Managing of Receptionist
• Monitoring of access and overrides for staff and members
• Reception stock control
• Resolving member complaints
• Training of Receptionist

Experience & Competencies Required:

• Ability to motivate staff and lead by example
• Advanced levels of administrative accuracy
• Display friendly and efficient qualities that reflect the Planet Fitness way
• Display uncompromising levels of honesty and integrity
• Have excellent communication skills and be able to liaise at all levels
• Intermediate PC skills
• Must be able to work shifts
• Possess high level energy levels
• Previous experience within a front desk or welcome desk position added advantage
• Proven track record in managing staff, planning, organising, conflict handling and problem solving
• Have reliable transport