Senior Receptionist - Waterkloof Ridge

Planet-Fitness; Pretoria; Vor Ort; ZAR 100.000 - 156.000; Vollzeit

Zusammenfassung

Planet Fitness in Pretoria seeks a proactive Receptionist to manage the Welcome Desk, ensuring a warm first impression and high member satisfaction. The role includes cash handling, coordinating with staff, and supervising the reception team.

Willingness to conduct group exercise classes is required to engage members and support daily operations. Experience in front desk roles and strong communication skills are essential; shift work and high energy levels are expected to meet the gym’s busy

Qualifikationen

• Motivate staff and lead by example.
• Maintain high administrative accuracy.
• Provide friendly, efficient service reflecting Planet Fitness standards.
• Demonstrate honesty and integrity in all interactions.
• Excellent communication with members and staff.
• Proficient with standard office software.
• Able to work rotating shifts.
• Maintain high energy levels throughout the shift.
• Previous front desk experience is a plus.
• Experience in managing staff and organising tasks is advantageous.

Aufgaben

• Manage Welcome Desk/Reception to create a positive first impression.
• Assist with club administration as needed.
• Handle cash and cash-related processes.
• Communicate with members and staff effectively.
• Oversee reception staff and their tasks.
• Monitor access for staff and members and set overrides.
• Control reception stock and supplies.
• Resolve member complaints promptly.
• Train the reception team and support staff.

Kenntnisse

Motivate staff

Administrative accuracy

Friendly & efficient

Honesty & integrity

Communication skills

Intermediate PC skills

Shifts availability

High energy level

Front desk experience

Staff management & planning

Reliable transport

Jobbeschreibung

Purpose of the Job:

• Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.


• Willingness to conduct group exercise classes

Key Performance Areas include:

• Assisting with Club Administration when necessary


• Cash management


• Communication with members and staff


• Managing of Receptionist


• Monitoring of access and overrides for staff and members


• Reception stock control


• Resolving member complaints


• Training of Receptionist

Experience & Competencies Required:

• Ability to motivate staff and lead by example


• Advanced levels of administrative accuracy


• Display friendly and efficient qualities that reflect the Planet Fitness way


• Display uncompromising levels of honesty and integrity


• Have excellent communication skills and be able to liaise at all levels


• Intermediate PC skills


• Must be able to work shifts


• Possess high level energy levels


• Previous experience within a front desk or welcome desk position added advantage


• Proven track record in managing staff, planning, organising, conflict handling and problem solving


• Have reliable transport