Senior Practice Experience & Operations Lead

Dante Personnel; Oos-Kaap; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Dante Personnel in South Africa seeks a dedicated operations professional to drive sales and patient styling, guiding patients through product selection with professionalism. You will lead branch-level remote testing, coordinate bookings and digital queues, own daily administrative workflows including financial reconciliations, and collaborate with teams to optimise practice performance.

The role emphasizes delivering exceptional patient experiences and high-quality service at every interaction,

Responsibilities

• Drive Sales & Patient Styling – Deliver a personalised patient experience while confidently guiding patients on product selection and styling.
• Lead Remote Testing – Take ownership of the branch-level remote testing process, ensuring a seamless and professional experience.
• Manage the Patient Journey – Coordinate bookings, appointment schedules and digital queues to keep the practice running efficiently.
• Own Administration & Financial Processes – Manage daily administrative workflows and ensure accurate financial reconciliations.
• Support Practice Performance – Provide high-level operational support and contribute to the smooth, efficient running of the practice.
• Create Exceptional Patient Experiences – Build strong relationships, deliver outstanding customer service and ensure every patient interaction reflects the highest professional standards.

Job description

Dante Personnel in South Africa seeks a dedicated operations professional to drive sales and patient styling, guiding patients through product selection with professionalism. You will lead branch-level remote testing, coordinate bookings and digital queues, own daily administrative workflows including financial reconciliations, and collaborate with teams to optimise practice performance.

The role emphasizes delivering exceptional patient experiences and high-quality service at every interaction,