Senior Patient Experience & Operations Coordinator

Dante Group Pty Ltd; Roodepoort; On-site; ZAR 203,000 - 243,000; Full time

Job summary

Dante Group Pty Ltd in Gauteng seeks a people-focused sales professional for a fast-paced practice. You’ll blend sales, exceptional customer service and strong administrative skills to deliver an outstanding patient experience.

Responsibilities include driving sales and patient styling, managing the patient journey, coordinating bookings and digital queues, and supporting daily administration and financial reconciliations to keep the practice running smoothly.

Qualifications

• Minimum requirements include delivering a personalised patient experience and strong customer service.
• Experience coordinating bookings and patient journeys is preferred.
• Ability to manage administrative and financial processes.

Responsibilities

• Drive Sales & Patient Styling – Deliver a personalised patient experience while confidently guiding patients on product selection and styling.
• Lead Remote Testing – Take ownership of the branch-level remote testing process, ensuring a seamless and professional experience.
• Manage the Patient Journey – Coordinate bookings, appointment schedules and digital queues to keep the practice running efficiently.
• Own Administration & Financial Processes – Manage daily administrative workflows and ensure accurate financial reconciliations.
• Support Practice Performance – Provide high-level operational support and contribute to the smooth, efficient running of the practice.
• Create Exceptional Patient Experiences – Build strong relationships, deliver outstanding customer service and ensure every patient interaction reflects the highest professional standards.

Job description

Dante Group Pty Ltd in Gauteng seeks a people-focused sales professional for a fast-paced practice. You’ll blend sales, exceptional customer service and strong administrative skills to deliver an outstanding patient experience.

Responsibilities include driving sales and patient styling, managing the patient journey, coordinating bookings and digital queues, and supporting daily administration and financial reconciliations to keep the practice running smoothly.