Patient Experience & Operations Lead (Remote Testing)

Dante Personnel; Roodepoort; On-site; ZAR 183,000 - 219,000; Full time

Job summary

Dante Personnel is seeking an enthusiastic Practice Coordinator to drive sales and deliver a personalised patient experience while guiding patients on product selection and styling. You will lead remote testing, manage the patient journey, and oversee daily administrative workflows in a busy clinical setting.

This role focuses on supporting practice performance, building strong patient relationships, and ensuring high professional standards across all interactions.

Qualifications

• Deliver personalised patient experience and guide patients on product selection and styling.
• Lead branch-level remote testing process to ensure a seamless experience.
• Coordinate bookings, appointments and digital queues for efficient operation.
• Manage daily administrative workflows and financial reconciliations.

Responsibilities

• Drive Sales & Patient Styling – Deliver a personalised patient experience while confidently guiding patients on product selection and styling.
• Lead Remote Testing – Take ownership of the branch-level remote testing process, ensuring a seamless and professional experience.
• Manage the Patient Journey – Coordinate bookings, appointment schedules and digital queues to keep the practice running efficiently.
• Own Administration & Financial Processes – Manage daily administrative workflows and ensure accurate financial reconciliations.
• Support Practice Performance – Provide high-level operational support and contribute to the smooth, efficient running of the practice.
• Create Exceptional Patient Experiences – Build strong relationships, deliver outstanding customer service and ensure every patient interaction reflects the highest professional standards.

Skills

Sales

Customer service

Patient styling

Communication

Time management

Job description

Dante Personnel is seeking an enthusiastic Practice Coordinator to drive sales and deliver a personalised patient experience while guiding patients on product selection and styling. You will lead remote testing, manage the patient journey, and oversee daily administrative workflows in a busy clinical setting.

This role focuses on supporting practice performance, building strong patient relationships, and ensuring high professional standards across all interactions.