Patient Experience & Operations Lead

Dante Personnel; Richards Bay; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Dante Personnel in Richards Bay, KwaZulu-Natal, is seeking a proactive operations-support professional to enhance patient experiences and ensure smooth daily workflows in a busy practice. You will drive sales and patient styling, lead remote testing, coordinate bookings and digital queues, and manage administrative and financial tasks to keep the practice running efficiently.

The role focuses on delivering high-level operational support, building strong relationships with patients, and

Responsibilities

• Drive Sales & Patient Styling – Deliver a personalised patient experience while confidently guiding patients on product selection and styling.
• Lead Remote Testing – Take ownership of the branch-level remote testing process, ensuring a seamless and professional experience.
• Manage the Patient Journey – Coordinate bookings, appointment schedules and digital queues to keep the practice running efficiently.
• Own Administration & Financial Processes – Manage daily administrative workflows and ensure accurate financial reconciliations.
• Support Practice Performance – Provide high-level operational support and contribute to the smooth, efficient running of the practice.
• Create Exceptional Patient Experiences – Build strong relationships, deliver outstanding customer service and ensure every patient interaction reflects the highest professional standards.

Job description

Dante Personnel in Richards Bay, KwaZulu-Natal, is seeking a proactive operations-support professional to enhance patient experiences and ensure smooth daily workflows in a busy practice. You will drive sales and patient styling, lead remote testing, coordinate bookings and digital queues, and manage administrative and financial tasks to keep the practice running efficiently.

The role focuses on delivering high-level operational support, building strong relationships with patients, and