Senior Patient Experience & Operations Lead

Dante Personnel; Midrand; Sur place; ZAR 240 000 - 420 000; Plein temps

Résumé du poste

Dante Personnel in Midrand, South Africa, is seeking a versatile office-based professional to support a busy medical practice. The role focuses on directing patient experiences, managing bookings and queues, and handling administration and financial reconciliations to ensure smooth daily operations.

The ideal candidate will drive sales, coordinate remote testing at branch level, and contribute to high-quality patient interactions while upholding the highest professional standards.

Responsabilités

• Drive Sales & Patient Styling – Deliver a personalised patient experience while confidently guiding patients on product selection and styling.
• Lead Remote Testing – Take ownership of the branch-level remote testing process, ensuring a seamless and professional experience.
• Manage the Patient Journey – Coordinate bookings, appointment schedules and digital queues to keep the practice running efficiently.
• Own Administration & Financial Processes – Manage daily administrative workflows and ensure accurate financial reconciliations.
• Support Practice Performance – Provide high-level operational support and contribute to the smooth, efficient running of the practice.
• Create Exceptional Patient Experiences – Build strong relationships, deliver outstanding customer service and ensure every patient interaction reflects the highest professional standards.

Description du poste

Dante Personnel in Midrand, South Africa, is seeking a versatile office-based professional to support a busy medical practice. The role focuses on directing patient experiences, managing bookings and queues, and handling administration and financial reconciliations to ensure smooth daily operations.

The ideal candidate will drive sales, coordinate remote testing at branch level, and contribute to high-quality patient interactions while upholding the highest professional standards.