Optometry Practice Coordinator & Patient Experience Lead

Dante Personnel; South Africa; On-site; ZAR 357,000 - 536,000; Full time

Job summary

Dante Personnel presents an opportunity within a South Africa-based practice network to drive sales, patient styling, remote testing, and efficient administration. The role focuses on delivering superior patient experiences, coordinating bookings, and maintaining smooth daily operations across the patient journey.

The successful candidate will engage with patients, manage digital queues and support practice performance while upholding professional standards in every interaction.

Qualifications

• Deliver a personalised patient experience while guiding patients on product selection and styling.
• Own the branch-level remote testing process and ensure professional testing experiences.
• Coordinate bookings, appointments and digital queues for smooth operations.
• Manage daily administrative workflows and financial reconciliations.
• Provide high-level operational support to enhance practice performance.
• Build strong patient relationships and deliver outstanding customer service.

Responsibilities

• Deliver a personalised patient experience while guiding patients on product selection and styling.
• Lead branch-level remote testing to ensure a seamless and professional experience.
• Coordinate bookings and schedules to keep the practice running efficiently.
• Manage daily administrative workflows and financial reconciliations.
• Provide high-level operational support for smooth practice performance.
• Foster exceptional patient interactions reflecting high professional standards.

Skills

Sales experience

Customer service

Remote testing

Administration

Patient journey

Relationship skills

Job description

Dante Personnel presents an opportunity within a South Africa-based practice network to drive sales, patient styling, remote testing, and efficient administration. The role focuses on delivering superior patient experiences, coordinating bookings, and maintaining smooth daily operations across the patient journey.

The successful candidate will engage with patients, manage digital queues and support practice performance while upholding professional standards in every interaction.