Senior Policy Administrator

Placements24; East London; On-site; ZAR 380,000 - 520,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Career progression

Stable work environment

Prime East London location

Job summary

Placements24 is seeking a Senior Policy Administrator in East London to manage the policy administration lifecycle, including new business, renewals, endorsements and cancellations. You will lead a team of administrators, ensure data integrity, and refine processes to improve efficiency while ensuring compliance with regulations in East London.

The ideal candidate has 5+ years in policy administration with leadership experience and strong organizational, communication, and problem‑solving

Qualifications

• Minimum of 5 years in insurance policy administration with at least 2 years in a supervisory/leadership role.
• Proficiency in insurance policy administration software and systems.
• Thorough understanding of insurance products, policy terms and conditions.
• Exceptional organizational skills and meticulous attention to detail.

Responsibilities

• Oversee end-to-end policy administration lifecycle including new business, renewals, endorsements and cancellations.
• Mentor and manage a team of policy administrators to ensure productivity and accuracy.
• Maintain integrity and accuracy of policy data within administration systems.
• Develop and refine administrative procedures to improve efficiency and reduce errors.
• Serve as escalation point for complex policy administration issues and client inquiries.
• Ensure compliance with regulatory requirements and internal policies in East London.

Skills

Leadership

Attention to detail

Communication skills

Problem-solving

Tools

Policy administration software

Data integrity systems

Job description

About the Role

Our client is seeking a highly organized and experienced Senior Policy Administrator to manage policy administration functions in East London. This role involves overseeing the accurate and efficient processing of new business applications, policy renewals, endorsements, and cancellations. You will ensure the integrity of policy data, manage a team of administrators, and provide exceptional service to clients and intermediaries. The ideal candidate possesses strong attention to detail, a deep understanding of policy administration systems, and excellent leadership skills, contributing to the smooth operation of the company's core business processes in the East London office.

Key Responsibilities

• Oversee the end-to-end policy administration lifecycle, including new business, renewals, endorsements, and cancellations.
• Manage and mentor a team of policy administrators, ensuring high levels of productivity and accuracy.
• Maintain the integrity and accuracy of policy data within the administration systems.
• Develop and refine administrative procedures to improve efficiency and reduce errors.
• Serve as a point of escalation for complex policy administration issues and client inquiries.
• Ensure compliance with regulatory requirements and internal policies related to policy administration in East London.

Requirements

• Minimum of 5 years of experience in insurance policy administration, with at least 2 years in a supervisory or leadership role.
• Proficiency in insurance policy administration software and systems.
• Thorough understanding of insurance products, policy terms, and conditions.
• Exceptional organizational skills and meticulous attention to detail.
• Strong leadership, communication, and problem-solving abilities.
• Relevant professional certifications in insurance administration are a significant advantage.

Benefits

• Competitive salary commensurate with experience.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for advancement within the administration and operations departments.
• A stable and supportive work environment focused on operational excellence.
• Prime office location in East London with convenient access.