Insurance Policy Administrator

Placements24; Rustenburg; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work arrangement

Health, dental, and vision insurance

Job summary

Placements24 is seeking an Insurance Policy Administrator to join a fully remote team. You will manage policies from issuance through renewal and endorsements, acting as the primary contact for policy-related queries with a strong emphasis on accuracy and service.

This role requires excellent organizational skills, meticulous attention to detail, and effective written and verbal communication, enabling remote delivery of insurance services nationwide.

Qualifications

• Proven experience in insurance policy administration or a similar administrative role.

Responsibilities

• Administer and maintain a portfolio of insurance policies, ensuring data accuracy.
• Process endorsements, renewals, cancellations, and new business applications.
• Respond to policyholder inquiries via email and phone, providing information and resolving issues.
• Prepare and issue policy documents, schedules, and certificates of insurance.
• Liaise with internal departments to facilitate policy operations.
• Assist in developing and implementing improved policy administration processes.

Skills

Organizational skills

Attention to detail

Customer focus

Communication skills

Tools

Policy management software

Job description

About the Role

Our client is actively seeking a dedicated and organized Insurance Policy Administrator to join their team, operating remotely. This role is fundamental to ensuring the smooth and efficient management of insurance policies throughout their lifecycle, from issuance to renewal and endorsements. You will be the primary point of contact for policy-related queries, handling administrative tasks with precision and care. This position is ideal for an individual who excels in organization, possesses strong administrative skills, and thrives in a remote work environment, contributing to the seamless delivery of insurance services across the nation.

Key Responsibilities

• Administer and maintain a portfolio of insurance policies, ensuring all data is accurate and up-to-date in the system.
• Process policy endorsements, renewals, cancellations, and new business applications efficiently.
• Respond to policyholder inquiries via email and phone, providing information and resolving administrative issues promptly.
• Prepare and issue policy documents, schedules, and certificates of insurance.
• Liaise with internal departments, such as sales and claims, to facilitate smooth policy operations.
• Assist in the development and implementation of improved policy administration processes and procedures.

Requirements

• Proven experience in insurance policy administration or a similar administrative role within the financial services sector.
• Strong understanding of insurance products and policy lifecycle management.
• Excellent organizational skills and meticulous attention to detail.
• Proficiency in using policy management systems and standard office software (e.g., Microsoft Office Suite).
• Excellent written and verbal communication skills, with a customer-centric approach.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Competitive annual salary.
• Fully remote work arrangement, offering significant flexibility.
• Comprehensive health, dental, and vision insurance coverage.
• Paid time off and company holidays.
• Opportunities for skill development and career progression in policy administration .