Lead Policy Administration Manager – East London

Placements24; East London; On-site; ZAR 380,000 - 520,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Career progression

Stable work environment

Prime East London location

Job summary

Placements24 is seeking a Senior Policy Administrator in East London to manage the policy administration lifecycle, including new business, renewals, endorsements and cancellations. You will lead a team of administrators, ensure data integrity, and refine processes to improve efficiency while ensuring compliance with regulations in East London.

The ideal candidate has 5+ years in policy administration with leadership experience and strong organizational, communication, and problem‑solving

Qualifications

• Minimum of 5 years in insurance policy administration with at least 2 years in a supervisory/leadership role.
• Proficiency in insurance policy administration software and systems.
• Thorough understanding of insurance products, policy terms and conditions.
• Exceptional organizational skills and meticulous attention to detail.

Responsibilities

• Oversee end-to-end policy administration lifecycle including new business, renewals, endorsements and cancellations.
• Mentor and manage a team of policy administrators to ensure productivity and accuracy.
• Maintain integrity and accuracy of policy data within administration systems.
• Develop and refine administrative procedures to improve efficiency and reduce errors.
• Serve as escalation point for complex policy administration issues and client inquiries.
• Ensure compliance with regulatory requirements and internal policies in East London.

Skills

Leadership

Attention to detail

Communication skills

Problem-solving

Tools

Policy administration software

Data integrity systems

Job description

Placements24 is seeking a Senior Policy Administrator in East London to manage the policy administration lifecycle, including new business, renewals, endorsements and cancellations. You will lead a team of administrators, ensure data integrity, and refine processes to improve efficiency while ensuring compliance with regulations in East London.

The ideal candidate has 5+ years in policy administration with leadership experience and strong organizational, communication, and problem‑solving