Policy Administrator

Placements24; Centurion; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Remote work

Medical aid

Life insurance

Growth opportunities

Remote work tools

Job summary

Placements24, South Africa, seeks a highly organized Policy Administrator to join our client’s team from Centurion. This role manages the policy lifecycle—from issuance and endorsements to renewals and cancellations—ensuring regulatory compliance and precise data handling.

It is a fully remote position offering flexible hours. Responsibilities include maintaining records, generating policy documents, and assisting policyholders, agents and internal teams with inquiries.

Qualifications

• Proven experience in policy administration in insurance.
• Strong understanding of policy structures and admin processes.
• Excellent written and verbal communication with a customer-centric approach.
• Exceptional organizational skills and meticulous attention to detail.

Responsibilities

• Process new policy applications, endorsements, and renewals.
• Maintain policyholder records with up-to-date and compliant data.
• Respond to inquiries from policyholders, agents, and internal departments.

Skills

Policy administration

Data protection

Communication skills

Organizational skills

Tools

Insurance software

Job description

About the Role

Our client is seeking a highly organized and efficient Policy Administrator to join their team, contributing to seamless operations from their Centurion base. This role is crucial for managing the lifecycle of insurance policies, from issuance and endorsements to renewals and cancellations. You will be the backbone of our policy servicing department, ensuring all administrative tasks are handled with precision and adherence to regulatory standards. This fully remote position offers unparalleled flexibility, allowing you to manage your workload effectively while being a vital part of our client's Gauteng operations.

Key Responsibilities

• Process new insurance policy applications, endorsements, and renewals accurately and efficiently.
• Maintain policyholder records, ensuring all information is up-to-date and compliant with data protection regulations.
• Respond to inquiries from policyholders, agents, and internal departments regarding policy details and administrative procedures.
• Generate policy documents, certificates, and other required paperwork.
• Assist in resolving policy-related issues and discrepancies promptly.

Requirements

• Proven experience in policy administration, ideally within the insurance industry.
• Strong understanding of insurance policy structures and administrative processes.
• Exceptional organizational skills and meticulous attention to detail.
• Proficiency in relevant insurance software and standard office applications.
• Excellent written and verbal communication skills, with a customer-centric approach.

Benefits

• Competitive annual salary.
• Fully remote work arrangement with flexible hours.
• Comprehensive medical aid and life insurance benefits.
• Opportunities for growth and learning within a supportive environment.
• Access to state-of-the‑art remote work tools and technology.