Senior Operations & Quality Control Administrator

HotelJobs; Sandton; On-site; ZAR 550,000 - 850,000; Full time

Benefits offered by this job

Provident fund

Job summary

HotelJobs in Sandton seeks an experienced retail/hospitality operations leader to own day-to-day store management and SOP implementation.

You will lead a team, manage SOPs, optimize processes, and support management during peak trading periods; this is a live-out position with provident fund benefits.

Qualifications

• Minimum 5 years' experience in retail/hospitality management.
• Advanced Microsoft Office skills (Word, Excel, Outlook).
• Experience developing or implementing SOPs.
• Exceptional organisational skills and strong attention to detail.
• Ability to manage multiple priorities and work under pressure.
• Strong communication and people skills; ability to lead and train a team.
• Ability to work independently and meet deadlines.
• Own reliable transport essential.

Responsibilities

• Take ownership of store administration and day-to-day operational tasks.
• Ensure SOPs, policies, and protocols are correctly actioned throughout the business.
• Oversee opening, end-of-shift, and closing duties, including checking guest tickets, attendance records, and operational documentation.
• Assist in creating and implementing SOPs and improving operational processes.
• Lead, train, and guide the team to work independently and self-sufficiently.
• Review and verify operational documentation before submission to management.
• Monitor operational compliance, flag deviations from company standards, and support corrective action processes.
• Assist with basic bookkeeping, ticket checking, and financial administration.
• Support management in communicating and embedding process improvements.
• Foster a positive, professional, and accountable team culture.
• Support the business during peak trading periods.

Skills

Leadership

People management

Team training

Communication

Organization

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

An established and fast-paced retail operation is seeking a highly organised and proactive ?????? ?????????? & ??????? ??????? ????????????? to join their team. This is a hands-on operational leadership role suited to someone who thrives on structure, takes full ownership of their responsibilities, and is confident guiding a team while upholding consistently high standards across the business.

Core Criteria:

• Minimum 5 years' experience in retail/hospitality management
• Advanced Microsoft Office skills (Word, Excel, Outlook)
• Experience developing or implementing SOPs
• Exceptional organisational skills and strong attention to detail
• Ability to manage multiple priorities and work well under pressure
• Strong communication and people skills, with the confidence to lead, train, and hold a team accountable
• Ability to work independently, take initiative, and meet deadlines
• Bookkeeping experience advantageous
• Own reliable transport essential

Candidate Responsibilities:

• Take ownership of store administration and day-to-day operational tasks
• Ensure SOPs, policies, and protocols are correctly actioned throughout the business
• Oversee opening, end-of-shift, and closing duties, including checking of guest tickets, attendance records, and operational documentation
• Assist in creating and implementing SOPs and improving operational processes
• Lead; train, and guide the team to work independently and self-sufficiently
• Review and verify operational documentation before submission to management
• Monitor operational compliance, flag deviations from company standards, and support corrective action processes
• Assist with basic bookkeeping, ticket checking, and financial administration
• Support management in communicating and embedding process improvements
• Foster a positive, professional, and accountable team culture
• Support the business during peak trading periods

This is a live-out position.

On Offer:

• Provident fund benefits
• Significant involvement in operational decision-making and close collaboration with management
• A dynamic, varied role within a growing business

Note:

not a Monday-Friday role - public holidays required, plus a half-day on either a Saturday or Sunday

Microsoft Office and math testing form part of the selection process