Junior Manager

The Talent Room; George; On-site; ZAR 180,000 - 240,000; Full time

Job summary

The Talent Room is seeking a Junior Manager for a growing hospitality group in George. You will lead daily operations, supervise staff, and ensure exceptional guest experiences in a fast-paced setting.

This hands-on role requires a positive leader who can schedule shifts, monitor service standards, resolve issues promptly and help drive sales and profitability while upholding company policies and safety regulations.

Qualifications

• Grade 12 / Matric is required.
• Previous hospitality, restaurant, retail or customer service experience is advantageous.
• Supervisory or junior management experience is advantageous.
• Strong customer service skills and communication abilities.
• Computer literacy and good administrative capabilities.
• Able to work flexible hours, weekends and public holidays.
• Ability to work 50–60 hours per week.

Responsibilities

• Assisting with the overall daily management of the business.
• Supervising and supporting staff across different operational areas.
• Ensuring excellent customer service and maintaining high service standards.
• Welcoming customers and dealing professionally with queries, complaints and feedback.
• Managing staff during shifts and ensuring adequate staffing levels.
• Assisting with staff scheduling, shift planning and daily allocations.
• Ensuring staff follow company policies, procedures and standards.
• Monitoring staff performance and providing guidance and coaching.
• Assisting with training and onboarding of new employees.
• Ensuring the venue is clean, organised and presented to the required standard.
• Monitoring stock levels and assisting with stock control and ordering.
• Minimising wastage, breakages and unnecessary operational costs.
• Assisting with cash-ups, daily administration and financial controls.
• Ensuring accurate completion of daily operational reports and documentation.
• Assisting senior management with achieving sales and profitability targets.
• Monitoring customer flow and ensuring efficient service during busy periods.

Skills

Customer service

Communication

Interpersonal skills

Organisational skills

Administrative skills

Flexible hours

Leadership

Education

Grade 12 / Matric

Job description

Description

Our client, a well-established and growing group within the hospitality industry, is looking for an energetic, hands-on and ambitious Junior Manager to join their team. This is more than just a management position -it is an opportunity for the right person to develop their leadership skills, gain valuable hospitality management experience and build a long-term career within a growing group. We are looking for someone who enjoys working with people, thrives in a fast-paced environment and is prepared to lead from the front.

Responsibilities

• Assisting with the overall daily management of the business.


• Supervising and supporting staff across different operational areas.


• Ensuring excellent customer service and maintaining high service standards.


• Welcoming customers and dealing professionally with queries, complaints and feedback.


• Managing staff during shifts and ensuring adequate staffing levels.


• Assisting with staff scheduling, shift planning and daily allocations.


• Ensuring staff follow company policies, procedures and operational standards.


• Monitoring staff performance and providing guidance, coaching and support.


• Assisting with training and onboarding of new employees.


• Ensuring the venue is clean, organised and presented to the required standard.


• Monitoring stock levels and assisting with stock control and ordering.


• Minimising wastage, breakages and unnecessary operational costs.


• Assisting with cash-ups, daily administration and financial controls.


• Ensuring accurate completion of daily operational reports and documentation.


• Assisting senior management with achieving sales and profitability targets.


• Monitoring customer flow and ensuring efficient service during busy periods.


• Handling operational challenges and resolving problems quickly and professionally.


• Ensuring compliance with health, safety and hospitality regulations.


• Maintaining high standards of food, beverage and/or service delivery where applicable.


• Assisting with opening and closing procedures.


• Taking responsibility for the business during assigned shifts.


• Building positive relationships with customers, employees and suppliers.


• Supporting management with implementing new initiatives and improving operational efficiency.


• Acting as a positive role model and representing the company's values and standards at all times.

Requirements

• Grade 12 / Matric.


• Previous experience in hospitality, restaurants, retail, customer service or a similar fast-paced environment will be advantageous.


• Previous supervisory or junior management experience will be advantageous.


• Strong customer service skills.


• Good communication and interpersonal skills.


• Computer literate.


• Good organisational and administrative abilities.


• Ability to work flexible hours, weekends and public holidays as required by the hospitality industry.


• Ability to work approximately 50–60 hours per week.


• Valid driver's licence will be advantageous.

We Are Looking For Someone Who Is

• Energetic, positive and enthusiastic.


• Hands-on and willing to lead by example.


• Confident when dealing with customers and staff.


• Responsible, reliable and accountable.


• Able to remain calm and professional under pressure.


• A natural problem-solver.


• Passionate about people and delivering excellent customer experiences.


• Commercially minded and aware of the importance of sales, costs and profitability.


• A team player who can also take responsibility independently.


• Ambitious and eager to grow within an organisation.

Please note only candidates that meet the minimum requirements will be considered.