Senior Operations & Quality Control Administrator

Wild Dreams Hospitality; Sandton; On-site; ZAR 480,000 - 640,000; Full time

Benefits offered by this job

Provident fund

Close collaboration with management

Job summary

Wild Dreams Hospitality in Sandton is seeking an hands-on operations leader who thrives on structure and takes full ownership of responsibilities. You will guide a team, uphold high standards, and ensure smooth day-to-day store administration.

The role focuses on implementing and enforcing SOPs, managing opening/closing duties, and driving continuous process improvements while maintaining compliance and a positive team culture. This live-out position requires reliable transport.

Qualifications

• Minimum 5 years' proven experience in administration or operations support.
• Advanced Microsoft Office skills (Word, Excel, Outlook).
• Experience developing or implementing SOPs.
• Exceptional organisational skills and strong attention to detail.
• Ability to manage multiple priorities and work well under pressure.
• Strong communication and people skills, with the confidence to lead, train, and hold a team accountable.
• Ability to work independently, take initiative, and meet deadlines.
• Bookkeeping experience advantageous.
• Own reliable transport essential.

Responsibilities

• Take ownership of store administration and day-to-day operational tasks.
• Ensure SOPs, policies, and protocols are correctly actioned throughout the business.
• Oversee opening, end-of-shift, and closing duties, including checking of guest tickets, attendance records, and operational documentation.
• Assist in creating and implementing SOPs and improving operational processes.
• Lead, train, and guide the team to work independently and self-sufficiently.
• Review and verify operational documentation before submission to management.
• Monitor operational compliance, flag deviations from company standards, and support corrective action processes.
• Assist with basic bookkeeping, ticket checking, and financial administration.
• Support management in communicating and embedding process improvements.
• Foster a positive, professional, and accountable team culture.
• Support the business during peak trading periods.

Skills

MS Office Proficiency

SOP Development

Operations Leadership

Team Training

Billing & Bookkeeping

Own Transport

Independent Working

Attention to Detail

Tools

Microsoft Office

Job description

This is a hands-on operational leadership role suited to someone who thrives on structure, takes full ownership of their responsibilities, and is confident guiding a team while upholding consistently high standards across the business.

Core Criteria:

• Minimum 5 years' proven experience in administration or operations support, preferably within retail or hospitality
• Advanced Microsoft Office skills (Word, Excel, Outlook)
• Experience developing or implementing SOPs
• Exceptional organisational skills and strong attention to detail
• Ability to manage multiple priorities and work well under pressure
• Strong communication and people skills, with the confidence to lead, train, and hold a team accountable
• Ability to work independently, take initiative, and meet deadlines
• Bookkeeping experience advantageous
• Own reliable transport essential

Candidate Responsibilities:

• Take ownership of store administration and day-to-day operational tasks
• Ensure SOPs, policies, and protocols are correctly actioned throughout the business
• Oversee opening, end-of-shift, and closing duties, including checking of guest tickets, attendance records, and operational documentation
• Assist in creating and implementing SOPs and improving operational processes
• Lead, train, and guide the team to work independently and self-sufficiently
• Review and verify operational documentation before submission to management
• Monitor operational compliance, flag deviations from company standards, and support corrective action processes
• Assist with basic bookkeeping, ticket checking, and financial administration
• Support management in communicating and embedding process improvements
• Foster a positive, professional, and accountable team culture
• Support the business during peak trading periods

This is a live-out position.

On Offer:

• Provident fund benefits
• Significant involvement in operational decision-making and close collaboration with management
• A dynamic, varied role within a growing business

• Note: not a Monday-Friday role - public holidays required, plus a half-day on either a Saturday or Sunday
• Microsoft Office and math testing form part of the selection process