Retail Supervisor

Riseup Management; Durban; On-site; ZAR 167,000 - 301,000; Full time

Job summary

Riseup Management in Durban is seeking a capable retail supervisor to support daily operations, staff management, and HR tasks. You will oversee scheduling, attendance, and disciplinary matters while promoting high service standards and efficient store performance.

The role requires at least 1 year of supervisory experience in a high-volume retail setting, with solid knowledge of payroll processes, HR procedures, and basic IT systems.

Qualifications

• Minimum 1-year supervisory experience in retail.
• Diploma or Degree in Human Resources Management or related field.
• Experience supervising a team in a high-volume retail environment.
• Knowledge of HR procedures, payroll processes, and basic IT systems.
• Strong leadership and communication skills.
• Ability to manage staff performance, attendance, and daily operations.
• Good administrative and organisational skills.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Assist the Senior Manager with daily retail operations and staff management.
• Supervise, guide and support employees to ensure productivity and performance standards are maintained.
• Allocate duties and monitor completion of tasks.
• Manage staff attendance, leave records and employee-related queries.
• Assist with HR-related processes, including employee documentation and disciplinary matters.
• Support payroll administration by ensuring accurate staff information and timesheets.
• Provide assistance with IT systems and resolve basic system-related queries.
• Train and mentor employees on operational procedures.
• Ensure compliance with company policies and workplace standards.
• Monitor customer service standards and operational efficiency.
• Assist with stock control, merchandising, and store presentation.
• Prepare reports and provide feedback to management.

Skills

Staff management

Leadership

Communication

HR procedures

Payroll processes

IT systems

Staff training

Organization

Working under pressure

Education

Diploma or Degree in Human Resources Management or related field

Job description

Key Responsibilities:

• Assist the Senior Manager with daily retail operations and staff management.
• Supervise, guide and support employees to ensure productivity and performance standards are maintained.
• Allocate duties and monitor completion of tasks.
• Manage staff attendance, leave records and employee-related queries.
• Assist with HR-related processes, including employee documentation and disciplinary matters.
• Support payroll administration by ensuring accurate staff information and timesheets.
• Provide assistance with IT systems and resolve basic system-related queries.
• Train and mentor employees on operational procedures.
• Ensure compliance with company policies and workplace standards.
• Monitor customer service standards and operational efficiency.
• Assist with stock control, merchandising, and store presentation.
• Prepare reports and provide feedback to management.

Minimum Requirements:

• Minimum 1-year supervisory experience, preferably within the retail sector.
• Diploma or Degree in Human Resources Management or a related field (advantageous/essential).
• Experience supervising and managing a team in a high-volume retail environment.
• Knowledge of HR procedures, payroll processes, and basic IT systems.
• Strong leadership and communication skills.
• Ability to manage staff performance, attendance, and daily operations.
• Good administrative and organisational skills.
• Ability to work well under pressure in a fast-paced environment.

Additional Information:

• The successful candidate will report directly to the Senior Manager.
• Training and support will be provided on-site to ensure the candidate is fully equipped with the required job functions.