Operations & Process Manager - Urgently Needed

JenRecruitment; Cape Town; On-site; ZAR 50,000 - 80,000; Full time

Job summary

JenRecruitment is looking for a skilled Operations Manager in Cape Town to oversee departmental performance and improve workflows across teams. The successful candidate will support supervisors in Sales, Administration, and Customer Service, ensuring the achievement of KPIs.

Applicants should have prior management experience and strong communication skills. A hands-on approach and the ability to motivate teams are essential for success in this role. Join us to make a difference in operational efficiency.

Qualifications

• Previous experience in Operations or Branch Management roles.
• Strong leadership and people management skills.
• Ability to analyze performance metrics.

Responsibilities

• Support and guide department supervisors across various functions.
• Monitor departmental performance and KPI achievement.
• Ensure operational objectives are met.

Skills

Leadership

Communication

Organisational skills

Problem-solving

Performance analysis

Job description

The successful candidate will work closely with departmental supervisors and management to monitor performance, improve workflows, implement processes and ensure departmental KPIs are achieved.

Responsibilities

• Departmental Oversight
• Support and guide department supervisors across Sales, Administration, Stock Control, Order Processing, Dispatch and Customer Service
• Monitor departmental performance and KPI achievement
• Drive accountability and ensure operational objectives are met
• Facilitate communication and collaboration between departments
• Process & Systems Management
• Stock Control & Operational Support
• Customer Service & Order Fulfilment
• Performance Management

Qualifications

• Previous experience in an Operations, Branch Management, Office Management, Warehouse Management or Supervisory role
• Strong leadership and people management skills
• Experience managing processes and operational workflows
• Ability to analyse performance metrics and identify improvements
• Strong organisational and problem-solving skills
• Excellent communication and interpersonal abilities
• Proficient computer skills
• Hands-on approach with the ability to lead and motivate teams