Senior Operations Manager (Resort & Spa)

Placements24; Polokwane; Hybrid; ZAR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Performance bonuses

Medical aid

Retirement fund

Staff housing allowance

Job summary

Placements24 is seeking a seasoned Senior Operations Manager for a luxury resort near Polokwane. You will oversee Front Office, Housekeeping, F&B, Spa, and other operations, driving guest satisfaction and profitability.

The role requires 7+ years in hospitality ops with leadership, budgeting, PMS proficiency, and a track record of managing multiple departments. Live in or relocate to Polokwane; hybrid work possible; strong strategic and people skills preferred.

Qualifications

• 7+ years of progressive hospitality operations experience.
• 3+ years in a senior leadership role (Operations Manager/AGM) at a resort or large hotel.
• Proven track record in managing multiple operational departments and driving profitability.
• Strong understanding of resort operations including F&B, Rooms, and Spa.
• Excellent financial management skills including budgeting and cost control.
• Exceptional leadership, communication, and problem-solving abilities.
• Proficiency with Property Management Systems (PMS) and related hotel software.
• Bachelor's degree in Hospitality Management or related field preferred.
• Ability to work a flexible schedule including weekends/holidays; remote work flexibility.
• Based in or willing to relocate to the Polokwane area, Limpopo.

Responsibilities

• Oversee daily operations of Front Office, Housekeeping, F&B, and Spa.
• Develop and implement operational strategies to enhance guest satisfaction and efficiency.
• Manage departmental budgets, control costs, and ensure profitability targets.
• Lead, train, and motivate a diverse team of operational staff.
• Ensure compliance with health, safety, and environmental regulations.
• Manage vendor relationships and procurement for operational supplies.
• Monitor guest feedback and implement corrective actions.
• Collaborate with the General Manager on strategic planning and business development.
• Oversee maintenance and upkeep of resort facilities and amenities.
• Ensure seamless coordination between departments to deliver an exceptional guest experience.

Skills

Leadership

Hospitality operations

Staff management

Budgeting & cost control

Strategic planning

Problem-solving

Communication

Education

Bachelor's degree in Hospitality Management

Tools

Property Management Systems (PMS)

Job description

About the Role

Our client, a premier luxury resort and spa situated near Polokwane, is seeking a seasoned Senior Operations Manager to oversee a wide range of operational departments. This hybrid role requires a strategic leader capable of driving efficiency, enhancing guest experiences, and ensuring the profitability of the resort's diverse offerings, which include accommodation, dining, spa services, and recreational activities. You will play a critical role in daily operations, staff management, and the implementation of service excellence initiatives. The ideal candidate possesses strong leadership acumen, a deep understanding of hospitality operations, and a commitment to maintaining the highest standards of quality and service. This is a challenging yet rewarding opportunity to contribute to a leading leisure destination.

Key Responsibilities

• Oversee the daily operations of various resort departments, including Front Office, Housekeeping, Food & Beverage, and Spa.
• Develop and implement operational strategies to enhance guest satisfaction and operational efficiency.
• Manage departmental budgets, control costs, and ensure profitability targets are met.
• Lead, train, and motivate a diverse team of operational staff, fostering a culture of service excellence.
• Ensure compliance with all health, safety, and environmental regulations.
• Manage vendor relationships and procurement processes for operational supplies.
• Monitor guest feedback and implement corrective actions to address any service issues.
• Collaborate with the General Manager on strategic planning and business development initiatives.
• Oversee the maintenance and upkeep of resort facilities and amenities.
• Ensure seamless coordination between different departments to deliver an exceptional guest experience.

Requirements

• Minimum of 7 years of progressive experience in hospitality operations management, with at least 3 years in a senior leadership role (e.g., Operations Manager, Assistant General Manager) at a resort or large hotel.
• Proven track record in managing multiple operational departments and driving profitability.
• Strong understanding of resort operations, including F&B, Rooms Division, and Spa management.
• Excellent financial management skills, including budgeting and cost control.
• Exceptional leadership, communication, and problem-solving abilities.
• Proficiency in Property Management Systems (PMS) and other relevant hotel software.
• Bachelor's degree in Hospitality Management or a related field is preferred.
• Ability to work a flexible schedule, including weekends and holidays, with occasional remote work flexibility.
• Must be based in or willing to relocate to the Polokwane area, Limpopo.

Benefits

Our client offers a competitive salary package, performance-based bonuses, comprehensive medical aid and retirement fund contributions, and subsidized staff accommodation or a housing allowance. You will benefit from opportunities for professional development, access to world-class resort facilities, and the chance to lead operations at a prestigious leisure destination.