Operations Manager - Coastal Resort

Placements24; Richards Bay; Vor Ort; ZAR 900.000 - 1.300.000; Vollzeit

Benefits dieser Stelle

Medical aid

Life insurance

Retirement fund

Staff discounts

Zusammenfassung

Placements24 is seeking a seasoned Operations Manager for a premier coastal resort in Richards Bay, KwaZulu-Natal. You will oversee day-to-day operations across Front Office, Housekeeping, F&B, and Maintenance, ensuring exceptional guest experiences and profitability.

The ideal candidate has 5+ years in senior hospitality operations, a relevant degree (advantageous), and a proven track record in budgeting, leadership, and guest service excellence.

Qualifikationen

• 5+ years in a senior operational management role within hospitality (preferably resort).
• Degree in Hospitality Management or related field advantageous.
• Experience managing budgets, P&L, and driving operational efficiency.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Familiarity with hotel management systems and operational software.
• Ability to work flexible hours including weekends and holidays.
• Passion for delivering exceptional guest experiences and maintaining high service standards.
• Understanding of coastal resort operational demands.
• Knowledge of KwaZulu-Natal tourism market.

Aufgaben

• Oversee operations of all resort departments including Front Office, Housekeeping, Food & Beverage, and Maintenance.
• Ensure high-quality guest services and satisfaction across touchpoints.
• Manage budgets, control costs, and implement profitability strategies.
• Develop and enforce SOPs to maintain efficiency and consistency.
• Lead, motivate, and develop a diverse team of department heads and staff.
• Ensure compliance with health, safety, and environmental regulations.
• Collaborate with sales and marketing to drive occupancy and revenue.
• Manage supplier relationships and procurement of goods and services.
• Address and resolve guest feedback and operational challenges promptly.

Kenntnisse

Leadership

Budgeting & P&L

Guest service excellence

Communication

Problem-solving

Team development

Ausbildung

Hospitality Management degree

Tools

Hotel management systems

Jobbeschreibung

About the Role

Our client, a premier coastal resort situated in the scenic town of Richards Bay, KwaZulu-Natal, is actively seeking a seasoned Operations Manager. This critical role is responsible for the efficient and effective management of the resort's day-to-day operations, ensuring exceptional guest experiences and profitability across all departments. The ideal candidate will possess strong leadership skills, a comprehensive understanding of hospitality operations, and a proven ability to manage diverse teams. You will oversee departments such as accommodation, food and beverage, activities, and maintenance, ensuring seamless coordination and adherence to high standards. This is an excellent opportunity to lead operational excellence in a sought-after tourist destination.

Key Responsibilities

• Oversee and coordinate the operations of all resort departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance.
• Ensure the delivery of high-quality guest services and satisfaction across all touchpoints.
• Manage operational budgets, control costs, and implement strategies to enhance profitability.
• Develop and enforce standard operating procedures to maintain efficiency and consistency.
• Lead, motivate, and develop a diverse team of department heads and staff.
• Ensure compliance with all health, safety, and environmental regulations.
• Conduct regular inspections of resort facilities and services to ensure quality standards are met.
• Collaborate with the sales and marketing teams to drive occupancy and revenue.
• Manage supplier relationships and ensure efficient procurement of goods and services.
• Address and resolve guest feedback and operational challenges promptly and effectively.

Requirements

• Minimum of 5 years of experience in a senior operational management role within the hospitality industry, preferably in a resort environment.
• A degree in Hospitality Management or a related field is advantageous.
• Proven experience in managing budgets, P&L, and driving operational efficiency.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Familiarity with hotel management systems and operational software.
• Ability to work flexible hours, including weekends and holidays, to meet operational demands.
• A passion for delivering exceptional guest experiences and maintaining high service standards.
• Understanding of the unique operational demands of a coastal resort.
• Knowledge of local tourism attractions and market dynamics in KwaZulu-Natal.

Benefits

Our client offers a competitive salary commensurate with experience, along with performance-based bonuses. Benefits include comprehensive medical aid coverage, life insurance, and a retirement fund. Employees will have access to discounted rates on resort services and accommodation, as well as opportunities for professional development and career progression within a reputable hospitality group. This role offers the chance to be instrumental in the success of a beautiful resort in Richards Bay, fostering a great team culture and delivering memorable guest stays.