Resort Operations Manager

Placements24; Mtubatuba Local Municipality; On-site; ZAR 950,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund contributions

Bonuses

Accommodation provisions

Staff meals

Career development

Job summary

Placements24 is sourcing an experienced Resort Operations Manager for a premier Richards Bay beachfront resort. The role oversees accommodation, F&B, recreation and maintenance to deliver outstanding guest experiences while maximizing profitability.

The candidate will manage budgets, lead a diverse team, ensure compliance with health and safety standards, and drive service quality across all departments. A hospitality degree is preferred and SA work eligibility is required.

Qualifications

• 6+ years in a senior hospitality management role, specifically resort operations.
• Proven ability to lead multiple departments and achieve targets.
• Strong financial management including budgeting, forecasting, and P&L analysis.

Responsibilities

• Oversee day-to-day resort operations, ensuring efficiency and guest satisfaction.
• Manage department budgets, control costs, and drive revenue.
• Develop and implement policies to enhance service quality.
• Lead and motivate a diverse team of resort staff across departments.
• Ensure health, safety and environmental compliance.
• Maintain assets and coordinate timely maintenance and upgrades.
• Coordinate inventory and procurement for operations.
• Collaborate with sales/marketing to boost occupancy and revenue.
• Conduct performance reviews and provide staff training.
• Resolve guest complaints promptly and professionally.

Skills

Leadership

Budgeting

F&B operations

Team management

Hospitality expertise

Education

Hospitality Management degree

Tools

PMS (Opera)

Job description

About the Role

Our client, a spectacular beachfront resort situated in the scenic coastal town of Richards Bay, is seeking an experienced and results-driven Resort Operations Manager. This key leadership role will oversee the day-to-day operations of the entire resort, ensuring exceptional guest experiences and maximizing profitability. The successful candidate will manage various departments including accommodation, food and beverage, recreation, and maintenance, ensuring seamless integration and high service standards. We are looking for a dynamic individual with a proven track record in resort management, excellent operational and financial skills, and a passion for creating memorable guest stays. This is an excellent opportunity to lead operations at a premier destination in Richards Bay, known for its natural beauty and leisure facilities.

Key Responsibilities

• Oversee and coordinate all resort operations, ensuring efficiency and guest satisfaction.
• Manage departmental budgets, control costs, and strive for revenue maximization.
• Develop and implement operational policies and procedures to enhance service quality.
• Lead, motivate, and manage a diverse team of resort staff across various departments.
• Ensure compliance with all health, safety, and environmental regulations.
• Maintain the resort's physical assets and ensure timely maintenance and upgrades.
• Manage inventory and procurement for all operational supplies.
• Develop and execute strategies to improve guest experiences and loyalty.
• Handle guest complaints and resolve issues promptly and professionally.
• Collaborate with the sales and marketing teams to drive occupancy and revenue.
• Conduct regular performance reviews and provide ongoing training for staff.
• Ensure smooth operation of all resort facilities, including accommodation, F&B, and recreational activities.

Requirements

• A minimum of 6 years of experience in a senior management role within the hospitality industry, specifically in resort operations.
• Demonstrated success in managing multiple departments and achieving operational targets.
• Strong financial management skills, including budgeting, forecasting, and P&L analysis.
• Excellent leadership, problem-solving, and decision-making abilities.
• In-depth knowledge of resort operations, including front office, housekeeping, F&B, and leisure facilities.
• A passion for guest service and creating unique experiences.
• Ability to work under pressure and adapt to changing demands.
• Proficiency in resort management systems and relevant software.
• A relevant degree in Hospitality Management or Business Administration is preferred.
• Must be legally authorized to work in South Africa.

Benefits

• This role offers a competitive salary.
• A comprehensive benefits package, including medical aid and retirement fund contributions.
• Performance-based bonuses are available.
• The Resort Operations Manager will benefit from accommodation provisions.
• Staff meals.
• Opportunities for professional development and career advancement.
• Enjoy stunning work surroundings and the chance to lead a dedicated team in the beautiful Richards Bay area.