Senior NOC Manager — 24/7 Ops + AI Automation

Network Finance; Randburg; On-site; ZAR 900,000 - 1,400,000; Full time

Job summary

Network Finance in Randburg is seeking an experienced NOC Team Leader to oversee 24/7 network operations and drive proactive incident response. You will mentor agents, manage escalations, and coordinate with field technicians to ensure high service levels.

The role requires proven NOC leadership in a telecommunications environment, with Network+/CCNA certifications preferred and ITIL familiarity advantageous.

Qualifications

• Proven experience leading a NOC team in telecom/ISP environments.
• Industry certifications such as Network+ or CCNA are preferred; ITIL knowledge is an advantage.

Responsibilities

• Lead and mentor NOC Agents, set technical objectives and coach on complex connectivity issues.
• Ensure 24/7/365 NOC coverage to meet strict SLAs and monitor latency and downtime.
• Produce monthly performance reports and ticket analytics.
• Maintain outage recovery processes and conduct RCA for major incidents.
• Act as primary escalation point with clear communication to teams and clients.
• Implement monitoring tools and AI-driven automation to improve response times.
• Collaborate with Field Technicians and Operations for site visits and hardware replacements.

Skills

Team Leadership

Monitoring & Troubleshooting

Communication

Cross-Department Collaboration

Tools

Network+

CCNA

Job description

Network Finance in Randburg is seeking an experienced NOC Team Leader to oversee 24/7 network operations and drive proactive incident response. You will mentor agents, manage escalations, and coordinate with field technicians to ensure high service levels.

The role requires proven NOC leadership in a telecommunications environment, with Network+/CCNA certifications preferred and ITIL familiarity advantageous.