Lead NOC Manager | 24/7 Telecom Network Ops

Placements24; Rustenburg; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Medical aid

Life insurance

Retirement fund

Professional development

Hybrid role

Job summary

Placements24 in Rustenburg, North West, seeks an experienced Network Operations Centre (NOC) Manager to lead a busy 24/7 NOC, ensuring network performance, availability and security across the client’s telecoms infrastructure.

You will manage a team of NOC engineers and analysts, develop SOPs for incident, problem and change management, and drive proactive monitoring and swift incident response. This hybrid role offers flexibility and clear career progression.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Telecommunications, or a related field.

Responsibilities

• Manage and lead the Network Operations Centre team, fostering a culture of excellence and continuous improvement.
• Oversee the monitoring, analysis, and reporting of network performance and availability across all platforms.
• Develop, implement, and enforce standard operating procedures (SOPs) for incident management, problem management, and change management.
• Ensure timely and effective resolution of network incidents and outages, minimizing impact on customers.
• Collaborate with network engineering and field operations teams to deploy network changes and upgrades.
• Manage relationships with third-party vendors and service providers related to NOC operations.
• Develop and maintain comprehensive documentation of network configurations, procedures, and incident logs.
• Implement and manage proactive network health checks and preventative maintenance schedules.
• Drive the adoption of new monitoring tools and technologies to enhance NOC capabilities.
• Conduct regular performance reviews and provide coaching to NOC staff.

Job description

Placements24 in Rustenburg, North West, seeks an experienced Network Operations Centre (NOC) Manager to lead a busy 24/7 NOC, ensuring network performance, availability and security across the client’s telecoms infrastructure.

You will manage a team of NOC engineers and analysts, develop SOPs for incident, problem and change management, and drive proactive monitoring and swift incident response. This hybrid role offers flexibility and clear career progression.