Senior Manager, Klerksdorp (W)

Pedros; Klerksdorp; Presencial; ZAR 360.000 - 540.000; Jornada completa

Descripción de la vacante

Pedros in Klerksdorp is opening a brand-new store and seeking a dynamic manager to lead the launch. You will oversee daily restaurant operations, drive sales, and ensure top customer service while managing a team. Strong organizational and people skills are essential for a successful launch and ongoing performance.

You will be responsible for staff development, stock control, health and safety compliance, and executing promotions to grow profitability in a fast-paced take-away environment.

Formación

• Experience in restaurant and fast-food service (minimum 3 years).
• GAAP knowledge is advantageous.
• Strong management and organizational skills are essential.
• Excellent verbal communication and customer-facing skills.
• Proven problem-solving abilities in a fast-paced environment.

Responsabilidades

• Oversee overall operation of the restaurant/take-away.
• Maintain quality standards and compliance with SOPs.
• Manage stock control, purchasing and orders.
• Handle customer complaints and maintain service levels.
• Drive profitability and meet sales/GP targets; motivate staff.
• Lead staff, rosters, training and performance evaluations.
• Collaborate with team to drive store forward and ensure safety
• Ensure daily opening/closing procedures are followed.
• Coordinate marketing activities and promotions at the store.
• Recruit, select, and develop the store team to boost productivity.

Conocimientos

Customer service

Staff management

Problem-solving

Team leadership

Educación

GAAP knowledge

Descripción del empleo

New Store Opening – Exciting Opportunity

Join our family as we open our brand-new store in KLERKSDORP, North West. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.

Duties And Responsibilities

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and COMPANY'S Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving skills