Senior Manager, Polokwane Central (W)

Pedros Chicken; Limpopo; On-site; ZAR 201,000 - 290,000; Full time

Job summary

Pedros Chicken in Polokwane, Limpopo, invites energetic individuals to join our brand-new store and launch team. You will lead daily operations, ensure quality and service standards, and help build a strong store culture from day one.

The role requires at least three years in restaurant or fast-food service, strong management and organizational skills, and excellent customer service. GAAP knowledge is advantageous; training and staff development are key parts of the job.

Qualifications

• Restaurant and Fast-Food Service experience, minimum 3 years.
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication
• Problem-solving skills

Responsibilities

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and COMPANY'S Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities to promote and incentivise at the store
• Customer service relations management – handling complaints within required time frames
• People management – staff development and regular structured meetings
• Recruitment and selection – leading and monitoring team performance
• Performance evaluation of staff

Skills

Management skills

Restaurant & Fast-Food Service

Customer service & communication

Organizational skills

Problem solving

GAAP knowledge

Job description

New Store Opening – Exciting Opportunity

Join our family as we open our brand-new store in Polokwane, Limpopo. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.

DUTIES AND RESPONSIBILITIES:

1. Overseeing overall operation of the restaurant/ take-away
2. Ensuring quality standards of food and COMPANY'S Standard Operating Procedures are maintained
3. Overseeing and managing stock control, purchasing and orders
4. Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
5. Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
6. Managing staff including discipline and work rosters.
7. Work within a team and drive the restaurant/take-away forward
8. Ensuring compliance with health and safety regulations
9. Ensure daily opening and closing procedures are conducted at the store
10. Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
11. Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
12. People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
13. Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
14. Performance evaluation of staff

REQUIREMENTS:

1. Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
2. GAAP experience and knowledge - Advantageous
3. Management skills
4. Organizational skills
5. Customer service and good verbal communication skills
6. Problem-solving skills