Senior Manager Witpoortje,Krugersdorp (W)

Pedros; Krugersdorp; On-site; ZAR 220,000 - 300,000; Full time

Job summary

Pedros in Krugersdorp is opening a new store and seeking a dynamic restaurant manager to lead the launch. You will supervise the team, ensure SOPs and quality standards, manage stock and supplier orders, and drive profitability from day one.

The role requires 3+ years in restaurant/fast-food management, strong organizational skills, and excellent customer service. You will work on-site at our Krugersdorp location and help build a high-performance store culture.

Qualifications

• Experience in restaurant or fast-food service with minimum 3 years in a supervisory role.
• GAAP knowledge or exposure is advantageous.
• Strong management, organizational and leadership skills.
• Excellent customer service and verbal communication abilities.
• Proven problem-solving skills and ability to train staff.

Responsibilities

• Oversee daily operation of the restaurant/take-away.
• Ensure quality standards and COMPANY'S SOPs are followed.
• Manage stock control, purchasing and orders.
• Handle customer complaints and maintain service levels.
• Maximise profitability and meet sales targets; motivate staff.
• Manage staff including discipline and rosters.
• Work within a team to drive the business forward.
• Ensure health and safety compliance and opening/closing procedures.
• Lead promotional activities and staff training.
• Recruitment and performance evaluation of the team.

Skills

Restaurant management

Staff supervision

Customer service

Stock control

GAAP knowledge

Leadership

Problem solving

Good communication

Team motivation

Operations management

Job description

New Store Opening – Exciting Opportunity

Join our family as we open our brand-new store in Krugersdorp. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.

Duties And Responsibilities

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and COMPANY'S Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving s