Senior Manager, Klerksdorp (W)

Pedros Chicken; Noordwes; On-site; ZAR 180,000 - 360,000; Full time

Job summary

Pedros Chicken in Klerksdorp, North West, seeks an experienced store manager to lead a fast‑paced restaurant/take‑away. You will oversee daily operations, ensure SOP adherence, manage stock and promotions, and drive profitability while mentoring a team in a dynamic launch environment.

We value strong leadership, GAAP knowledge, and excellent customer service. This role emphasizes staff development, compliance with health and safety standards, and delivering exceptional guest experiences at

Qualifications

• Restaurant/Fast-Food service experience is required.
• GAAP knowledge is advantageous.
• Strong management and leadership abilities are essential.
• Excellent organizational and planning skills.
• Customer service excellence and clear verbal communication are required.
• Good problem-solving capabilities and decision-making under pressure.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Ensure quality food and adherence to COMPANY'S SOPs.
• Manage stock control, purchasing and supplier orders.
• Handle customer complaints and maintain service levels.
• Maximise profitability and meet sales and gross profit targets, motivating staff.
• Manage staff, including discipline and rosters.
• Work within a team to drive the store forward.
• Ensure health and safety regulations and daily opening/closing procedures are followed.
• Lead marketing activities to promote the store and promotions.
• Manage customer service relations and timely handling of complaints.
• Provide people management through staff training and regular meetings.
• Lead recruitment and selection to build productivity.
• Conduct performance evaluations for staff.

Skills

Restaurant/Fast-Food service

Leadership/Management

GAAP knowledge

Management skills

Organizational skills

Customer service & communication

Problem-solving

Job description

New Store Opening – Exciting Opportunity

Join our family as we open our brand-new store in KLERKSDORP, North West. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.

DUTIES AND RESPONSIBILITIES:

1. Overseeing overall operation of the restaurant/ take-away
2. Ensuring quality standards of food and COMPANY'S Standard Operating Procedures are maintained
3. Overseeing and managing stock control, purchasing and orders
4. Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
5. Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
6. Managing staff including discipline and work rosters.
7. Work within a team and drive the restaurant/take-away forward
8. Ensuring compliance with health and safety regulationsEnsure daily opening and closing procedures are conducted at the store
9. Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
10. Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
11. People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
12. Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
13. Performance evaluation of staff

REQUIREMENTS:

1. Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
2. GAAP experience and knowledge - Advantageous
3. Management skills
4. Organizational skills
5. Customer service and good verbal communication skills
6. Problem-solving skills