Senior Manager, Klerksdorp (W)

Pedros Chicken; Klerksdorp; On-site; ZAR 167,000 - 301,000; Full time

Job summary

Pedros Chicken in Klerksdorp, North West, is opening a brand-new store and seeks a hands-on restaurant manager to lead daily operations. You will oversee service quality, stock, staff rosters, and customer satisfaction to drive profitability from day one.

We want at least 3 years in restaurant or fast-food management, strong organizational and people skills, and good communication. GAAP knowledge is a plus but not required. Join our growth-focused team and help set the culture.

Qualifications

• Minimum 3 years in restaurant or fast-food management.
• GAAP experience is advantageous.
• Strong organizational and leadership abilities.
• Excellent verbal communication and customer service skills.

Responsibilities

• Overseeing overall operation of the restaurant/ take-away.
• Ensure quality standards and SOPs are maintained.
• Oversee and manage stock control, purchasing and orders.
• Handle customer complaints and maintain service levels.
• Maximise profitability and meet sales targets with motivated staff.
• Manage staff, including discipline and rosters.
• Work within a team and drive the business forward.
• Ensure compliance with health and safety regulations.
• Ensure daily opening and closing procedures are conducted.
• Marketing activities to promote promotions and incentives at the store.
• Customer service relations management and timely complaint handling.
• People management – training and regular staff meetings.
• Recruitment and selection to increase productivity and profitability.
• Performance evaluation of staff.

Skills

Restaurant management

Staff management

Customer service

Verbal communication

Problem-solving

Organizational skills

Job description

New Store Opening – Exciting Opportunity

Join our family as we open our brand-new store in KLERKSDORP, North West. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.

DUTIES AND RESPONSIBILITIES:

1. Overseeing overall operation of the restaurant/ take-away
2. Ensuring quality standards of food and COMPANY'S Standard Operating Procedures are maintained
3. Overseeing and managing stock control, purchasing and orders
4. Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
5. Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
6. Managing staff including discipline and work rosters.
7. Work within a team and drive the restaurant/take-away forward
8. Ensuring compliance with health and safety regulations
9. Ensure daily opening and closing procedures are conducted at the store
10. Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
11. Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
12. People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
13. Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
14. Performance evaluation of staff

REQUIREMENTS:

1. Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
2. GAAP experience and knowledge - Advantageous
3. Management skills
4. Organizational skills
5. Customer service and good verbal communication skills
6. Problem-solving skills