Senior Hotel Operations Manager

Placements24; Vereeniging; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Placements24 is seeking a Senior Hotel Operations Manager for our flagship hotel in Vereeniging, Gauteng. The role requires overseeing day-to-day hotel operations, leading multiple departments, and driving revenue growth to uphold our service standards.

The ideal candidate has 5+ years in senior hospitality management, strong leadership and communication skills, and a track record of managing budgets and large teams in a fast-paced environment.

Qualifications

• Minimum 5 years in a senior hospitality management role.
• Experience leading large teams across departments.
• Proven ability to manage budgets and hit financial targets.
• Strong leadership, communication, and interpersonal skills.

Responsibilities

• Oversee all hotel departments, ensuring seamless operation and high performance.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Manage budgets, costs, and identify revenue opportunities.
• Ensure compliance with health, safety, and hygiene regulations across operations.
• Lead, mentor, and develop a diverse hospitality team.
• Conduct regular performance reviews and provide feedback to staff.
• Manage vendor relationships and procurement of supplies and services.
• Handle guest complaints and resolve issues promptly.
• Prepare operational reports highlighting KPIs and areas for improvement.
• Implement and monitor service standards to ensure consistency and excellence.

Skills

Leadership

Budget management

Communication

Interpersonal skills

Team management

Education

Degree in Hospitality Management

Tools

Hotel management software

Job description

About the Role

Our client, a prestigious hospitality group, is seeking an experienced and dynamic Senior Hotel Operations Manager to oversee the day-to-day operations of their flagship establishment located in the vibrant city of Vereeniging, Gauteng. This is a pivotal role responsible for ensuring exceptional guest experiences, optimizing operational efficiency, and driving revenue growth. The ideal candidate will possess a strong leadership aptitude, a keen eye for detail, and a proven track record in managing complex hotel operations. You will be instrumental in upholding the highest standards of service excellence that our client is known for. This position offers a fantastic opportunity for career advancement within a growing organization and the chance to make a significant impact on a key property in the Vereeniging area.

Key Responsibilities

• Oversee all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Banqueting, ensuring seamless integration and high performance.
• Develop and implement operational strategies to enhance guest satisfaction and loyalty.
• Manage budgets, control costs, and identify opportunities for revenue enhancement and profit maximization.
• Ensure compliance with all health, safety, and hygiene regulations across all operational areas.
• Lead, mentor, and develop a diverse team of hospitality professionals, fostering a culture of continuous improvement and exceptional service.
• Conduct regular performance reviews and provide constructive feedback to staff.
• Manage vendor relationships and ensure the procurement of high-quality supplies and services.
• Handle guest complaints and resolve issues promptly and effectively to maintain guest satisfaction.
• Prepare operational reports for senior management, highlighting key performance indicators and areas for improvement.
• Implement and monitor service standards to ensure consistency and excellence.

Requirements

• A minimum of 5 years of experience in a senior management role within the hospitality industry, preferably in hotel operations.
• Proven experience in managing large teams and diverse departments.
• Demonstrated ability to manage budgets and achieve financial targets.
• Strong understanding of hotel operations, including F&B, Rooms Division, and events.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in hotel management software and standard office applications.
• A relevant degree or diploma in Hospitality Management or a related field is highly desirable.
• Ability to work under pressure and handle challenging situations with professionalism.
• A passion for delivering outstanding guest service.