Senior Hotel Operations Leader - Guest Experience & Growth

Placements24; Vereeniging; Vor Ort; ZAR 900.000 - 1.300.000; Vollzeit

Zusammenfassung

Placements24 is seeking a Senior Hotel Operations Manager for our flagship hotel in Vereeniging, Gauteng. The role requires overseeing day-to-day hotel operations, leading multiple departments, and driving revenue growth to uphold our service standards.

The ideal candidate has 5+ years in senior hospitality management, strong leadership and communication skills, and a track record of managing budgets and large teams in a fast-paced environment.

Qualifikationen

• Minimum 5 years in a senior hospitality management role.
• Experience leading large teams across departments.
• Proven ability to manage budgets and hit financial targets.
• Strong leadership, communication, and interpersonal skills.

Aufgaben

• Oversee all hotel departments, ensuring seamless operation and high performance.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Manage budgets, costs, and identify revenue opportunities.
• Ensure compliance with health, safety, and hygiene regulations across operations.
• Lead, mentor, and develop a diverse hospitality team.
• Conduct regular performance reviews and provide feedback to staff.
• Manage vendor relationships and procurement of supplies and services.
• Handle guest complaints and resolve issues promptly.
• Prepare operational reports highlighting KPIs and areas for improvement.
• Implement and monitor service standards to ensure consistency and excellence.

Kenntnisse

Leadership

Budget management

Communication

Interpersonal skills

Team management

Ausbildung

Degree in Hospitality Management

Tools

Hotel management software

Jobbeschreibung

Placements24 is seeking a Senior Hotel Operations Manager for our flagship hotel in Vereeniging, Gauteng. The role requires overseeing day-to-day hotel operations, leading multiple departments, and driving revenue growth to uphold our service standards.

The ideal candidate has 5+ years in senior hospitality management, strong leadership and communication skills, and a track record of managing budgets and large teams in a fast-paced environment.