Senior Hotel Operations Manager

Placements24; Pretoria; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Retirement benefits

Career advancement

Discounted rates

Hybrid work model

Job summary

Placements24 represents a renowned hospitality group in Pretoria seeking a Senior Hotel Operations Manager. The role oversees all hotel departments, balancing on-site leadership with strategic remote planning to drive guest satisfaction, profitability and brand standards.

The ideal candidate brings 5–7 years in hotel operations, strong financial acumen, and proven ability to lead diverse teams. Hybrid work and a luxury-focused environment are offered with opportunities for advancement.

Qualifications

• Strong leadership and team development abilities.
• Experience managing multiple hotel departments.
• Proven financial acumen with budgeting and cost control.
• Excellent communication and interpersonal skills.
• Familiarity with hotel management systems.

Responsibilities

• Oversee day-to-day hotel operations across Front Office, F&B, Housekeeping and Banqueting.
• Develop and implement strategies to enhance guest satisfaction and service quality.
• Manage departmental budgets, control costs and maximise revenue opportunities.
• Lead, mentor and develop department heads and staff.
• Ensure compliance with health, safety and hygiene regulations.
• Monitor KPIs and take corrective actions as needed.
• Collaborate with General Manager on strategic planning and business development.
• Handle escalated guest concerns to ensure satisfaction.

Skills

Leadership

Financial management

Budgeting

Cost control

Guest service

Communication

Interpersonal skills

Hotel management software

Tools

Hotel management software

Job description

About the Role

Our client, a renowned hospitality group with a flagship property in Pretoria , is seeking an experienced Senior Hotel Operations Manager. This pivotal role will oversee the day-to-day operations of the hotel, ensuring the highest standards of guest service, operational efficiency, and profitability. You will be responsible for managing key departments, including Front Office, Food & Beverage, Housekeeping, and Banqueting. The ideal candidate possesses strong leadership abilities, a keen understanding of financial management within the hospitality sector, and a passion for delivering exceptional guest experiences. This position offers a dynamic work environment where you will drive operational excellence and contribute significantly to the hotel's success. Your expertise will be crucial in optimizing performance and maintaining the luxury reputation of the property in Pretoria . This role involves a hybrid work arrangement, balancing on-site leadership with strategic remote planning and analysis.

Key Responsibilities

• Oversee the operational functions of all hotel departments, ensuring alignment with brand standards and guest expectations.
• Develop and implement operational strategies to enhance guest satisfaction and service quality.
• Manage departmental budgets, control costs, and maximize revenue opportunities.
• Lead, mentor, and develop a team of department heads and hotel staff, fostering a positive and productive work environment.
• Ensure compliance with all health, safety, and hygiene regulations across the property.
• Monitor key performance indicators (KPIs) and implement corrective actions as needed.
• Collaborate with the General Manager and other stakeholders on strategic planning and business development.
• Handle escalated guest concerns and resolve issues to ensure utmost satisfaction.

Requirements

• Minimum of 5-7 years of progressive experience in hotel operations management.
• Proven track record in managing multiple hotel departments.
• Strong financial acumen, including budgeting and cost control experience.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to drive operational efficiency and service excellence.
• Proficiency in hotel management systems and software.
• Ability to work effectively in a hybrid model, adapting between on-site and remote tasks.
• Based in or willing to relocate to Pretoria , Gauteng.

Benefits

• A competitive salary and performance-based bonus structure.
• Comprehensive health and retirement benefits.
• Opportunities for career advancement within a respected hotel group.
• Discounted rates on hotel stays and services.
• A stimulating and rewarding work environment in Pretoria .
• Hybrid work flexibility enhances work-life balance.