Operations Manager - Boutique Hotel Group

Placements24; Pretoria; Hybrid; ZAR 720.000 - 1.100.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Medical aid and pension

Travel allowance

Career growth opportunities

Hybrid work model

Zusammenfassung

Placements24 is seeking an experienced Operations Manager to oversee multiple boutique hotels in the Pretoria area. The role focuses on ensuring seamless day-to-day operations, maintaining high guest satisfaction, and driving financial targets across properties.

You will work with GMs, department heads, and staff, implementing strategic initiatives, managing budgets, monitoring KPIs like occupancy, RevPAR, and guest feedback, and traveling between properties with a hybrid work schedule.

Qualifikationen

• Minimum 6 years of progressive experience in hotel operations management, including multi-property oversight.
• Proven track record of managing hotel operations and achieving financial targets.
• Strong understanding of hotel management systems (PMS), revenue management, and financial reporting.
• Excellent leadership, team management, and communication skills.
• Experience developing and implementing operational strategies.

Aufgaben

• Oversee the operational functions of multiple boutique hotels, ensuring consistency in service delivery and brand standards.
• Collaborate with General Managers to develop and implement strategic business plans and operational goals.
• Monitor and analyze KPIs such as occupancy rates, RevPAR, guest satisfaction scores, and profitability.
• Manage operational budgets, control expenses, and identify opportunities for cost savings and revenue enhancement.
• Ensure compliance with health, safety, and legal regulations across all properties.
• Lead and motivate hotel teams, fostering a positive work culture and driving employee engagement.
• Oversee the implementation of new operational procedures and technologies.
• Manage relationships with key suppliers and service providers.
• Conduct regular site visits and operational audits to ensure quality standards are met.
• Address and resolve escalated guest complaints and operational issues promptly.

Kenntnisse

Leadership

Budgeting

Strategic planning

Communication

Ausbildung

Bachelor's degree in Hospitality Management

Tools

PMS systems

Revenue management software

Jobbeschreibung

About the Role

Our client, a rapidly expanding boutique hotel group, is seeking an experienced and results-oriented Operations Manager to oversee multiple properties in and around **Pretoria**. This crucial role involves ensuring the smooth and efficient day-to-day running of each hotel, maintaining high standards of guest satisfaction, and driving operational excellence. The Operations Manager will work closely with General Managers, department heads, and staff to achieve financial targets, implement strategic initiatives, and uphold the brand's reputation for quality and service. This **hybrid** role requires a significant presence at the various hotel locations but allows for some remote administrative work, offering a balanced approach to management. This is an excellent opportunity to shape the operational success of a dynamic hotel group.

Key Responsibilities

• Oversee the operational functions of multiple boutique hotels, ensuring consistency in service delivery and brand standards.
• Collaborate with General Managers to develop and implement strategic business plans and operational goals.
• Monitor and analyze key performance indicators (KPIs) such as occupancy rates, revenue per available room (RevPAR), guest satisfaction scores, and profitability.
• Manage operational budgets, control expenses, and identify opportunities for cost savings and revenue enhancement.
• Ensure compliance with all health, safety, and legal regulations across all properties.
• Lead and motivate hotel teams, fostering a positive work culture and driving employee engagement.
• Oversee the implementation of new operational procedures and technologies.
• Manage relationships with key suppliers and service providers.
• Conduct regular site visits and operational audits to ensure quality standards are met.
• Address and resolve escalated guest complaints and operational issues promptly.

Requirements

• Minimum of 6 years of progressive experience in hotel operations management, with at least 3 years in a multi-property oversight role.
• Proven track record of successfully managing hotel operations and achieving financial targets.
• Strong understanding of hotel management systems (PMS), revenue management, and financial reporting.
• Excellent leadership, team management, and communication skills.
• Demonstrated ability to develop and implement operational strategies.
• Proficiency in budget management and cost control.
• Knowledge of health, safety, and employment regulations in the hospitality industry.
• Adaptable and able to thrive in a fast-paced, dynamic environment.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Willingness to travel regularly between properties in the **Pretoria** region and work a **hybrid** schedule.

Benefits

• Competitive annual salary of R .
• Performance-based bonuses and incentives.
• Comprehensive medical aid and pension fund.
• Generous leave allowance.
• Travel allowance for inter-property visits.
• Significant opportunities for career growth within a growing hotel group.
• Experience managing operations in the **Pretoria** area.