Hotel Operations Manager

Placements24; Sandton; Vor Ort; ZAR 1.200.000 - 2.000.000; Vollzeit

Benefits dieser Stelle

Executive salary and benefits

Bonus program

Accommodation allowance

Generous leave

Employee discounts

Professional development & training

Relocation assistance

Retirement fund

Career progression

Zusammenfassung

Placements24 seeks a seasoned Hotel Operations Manager for a luxury property in Sandton, Gauteng. This senior role oversees Front Office, Housekeeping, F&B, and Maintenance to ensure exceptional guest experiences and profitability.

The successful candidate will drive service standards, manage staff performance, and implement strategic initiatives across departments in a fast-paced, high-end environment.

Qualifikationen

• Minimum 5 years in hotel management with 3 years in a senior operations role.
• Proven ability to lead multiple departments and drive service excellence.
• Strong financial acumen including budgeting and cost controls.
• Excellent communication and leadership skills.

Aufgaben

• Oversee daily operations across Front Office, Housekeeping, F&B, and Maintenance.
• Ensure high-quality guest services and experiences, exceeding expectations.
• Develop and implement strategies to improve efficiency, productivity and profitability.
• Manage departmental budgets, control expenses, and identify cost-saving opportunities.
• Lead, mentor and develop departmental managers and their teams for a culture of excellence.
• Ensure compliance with health, safety, security, and licensing regulations.
• Monitor guest feedback and implement action plans to address service gaps.

Kenntnisse

Leadership

Budgeting

PMS proficiency

Staff development

Guest service excellence

Ausbildung

Bachelor's degree in Hospitality Management or related field

Tools

PMS Software

Operational reporting tools

Jobbeschreibung

About the Role

Our client, a luxury hotel in the bustling commercial hub of Sandton, Gauteng , is seeking a highly skilled and experienced Hotel Operations Manager. This senior management position is responsible for overseeing and coordinating the day-to-day operations of various hotel departments to ensure optimal efficiency, exceptional guest satisfaction, and profitability. The ideal candidate will have a comprehensive understanding of hotel management, strong leadership capabilities, and a meticulous approach to operational excellence. You will be instrumental in driving service standards, managing staff performance, controlling costs, and implementing strategic initiatives across departments such as Front Office, Housekeeping, and Food & Beverage. We are looking for a proactive and results-driven individual who can thrive in a fast-paced, high-end environment and contribute to the hotel's esteemed reputation.

Key Responsibilities

• Oversee and direct daily operations across multiple hotel departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance.
• Ensure the consistent delivery of high-quality guest services and experiences, meeting and exceeding guest expectations.
• Develop and implement operational strategies to improve efficiency, productivity, and profitability.
• Manage departmental budgets, control expenses, and identify opportunities for cost savings.
• Lead, mentor, and develop departmental managers and their teams, fostering a culture of excellence and teamwork.
• Ensure compliance with all health, safety, security, and licensing regulations.
• Monitor guest feedback and implement action plans to address service gaps and enhance satisfaction.
• Collaborate with department heads to develop and refine standard operating procedures (SOPs).
• Oversee inventory management and purchasing processes for operational supplies.
• Participate in the recruitment, training, and performance management of staff.
• Represent the hotel in meetings with stakeholders, suppliers, and community groups.
• Stay abreast of industry trends and best practices in hotel operations.
• Conduct regular operational audits and inspections to ensure standards are maintained.
• Manage effectively during peak periods and unforeseen circumstances.

Requirements

• A Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• A minimum of 5 years of progressive experience in hotel management, with at least 3 years in an Operations Manager or similar senior role within a luxury hotel.
• Proven track record of success in managing multiple hotel departments and driving operational excellence.
• Strong financial acumen, including budgeting, P&L management, and cost control.
• Exceptional leadership, communication, and interpersonal skills.
• In-depth knowledge of hotel operations, including front desk, housekeeping, F&B, and facilities management.
• Proficiency in Property Management Systems (PMS) and other relevant hotel software.
• Ability to work effectively under pressure and adapt to changing demands.
• A strong commitment to guest satisfaction and service quality.
• Flexibility to work extended hours, including weekends and public holidays.
• Experience in the Sandton, Gauteng luxury hotel market is highly desirable.

Benefits

• Highly competitive executive salary and comprehensive benefits package.
• Performance-based annual bonus.
• Accommodation allowance or subsidized housing options.
• Generous paid time off, including annual leave, sick leave, and public holidays.
• Employee discounts on hotel services, dining, and accommodations.
• Opportunities for continuous professional development and international training.
• Relocation assistance for candidates moving to Gauteng .
• Retirement fund contribution.
• A challenging and rewarding role within a prestigious international hotel brand.
• Potential for career advancement within the group.