Luxury Hotel Operations Leader — Guest Experience & Growth

Placements24; Sandton; On-site; ZAR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Executive salary and benefits

Bonus program

Accommodation allowance

Generous leave

Employee discounts

Professional development & training

Relocation assistance

Retirement fund

Career progression

Job summary

Placements24 seeks a seasoned Hotel Operations Manager for a luxury property in Sandton, Gauteng. This senior role oversees Front Office, Housekeeping, F&B, and Maintenance to ensure exceptional guest experiences and profitability.

The successful candidate will drive service standards, manage staff performance, and implement strategic initiatives across departments in a fast-paced, high-end environment.

Qualifications

• Minimum 5 years in hotel management with 3 years in a senior operations role.
• Proven ability to lead multiple departments and drive service excellence.
• Strong financial acumen including budgeting and cost controls.
• Excellent communication and leadership skills.

Responsibilities

• Oversee daily operations across Front Office, Housekeeping, F&B, and Maintenance.
• Ensure high-quality guest services and experiences, exceeding expectations.
• Develop and implement strategies to improve efficiency, productivity and profitability.
• Manage departmental budgets, control expenses, and identify cost-saving opportunities.
• Lead, mentor and develop departmental managers and their teams for a culture of excellence.
• Ensure compliance with health, safety, security, and licensing regulations.
• Monitor guest feedback and implement action plans to address service gaps.

Skills

Leadership

Budgeting

PMS proficiency

Staff development

Guest service excellence

Education

Bachelor's degree in Hospitality Management or related field

Tools

PMS Software

Operational reporting tools

Job description

Placements24 seeks a seasoned Hotel Operations Manager for a luxury property in Sandton, Gauteng. This senior role oversees Front Office, Housekeeping, F&B, and Maintenance to ensure exceptional guest experiences and profitability.

The successful candidate will drive service standards, manage staff performance, and implement strategic initiatives across departments in a fast-paced, high-end environment.