Senior Hotel Operations Leader – Guest Experience

Placements24; KwaZulu-Natal; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Placements24 is seeking a Senior Hotel Operations Manager for a prestigious property in Pietermaritzburg, KwaZulu-Natal. You will oversee day-to-day operations and lead multiple departments to deliver exceptional guest experiences.

The role requires strong leadership, strategic planning, and a proven track record in hospitality operations, with focus on guest satisfaction, efficiency, and profitability. This is a senior, hands-on role in a vibrant South African city.

Responsibilities

• Oversee day-to-day hotel operations across multiple departments (front desk, housekeeping, food & beverage, events).
• Provide strategic leadership and develop a high-performance team.
• Ensure exceptional guest service, operational efficiency and strong financial performance.
• Drive initiatives to enhance guest satisfaction and profitability.

Job description

Placements24 is seeking a Senior Hotel Operations Manager for a prestigious property in Pietermaritzburg, KwaZulu-Natal. You will oversee day-to-day operations and lead multiple departments to deliver exceptional guest experiences.

The role requires strong leadership, strategic planning, and a proven track record in hospitality operations, with focus on guest satisfaction, efficiency, and profitability. This is a senior, hands-on role in a vibrant South African city.