Senior Hotel Manager: Lead Guest Experience & Revenue

Placements24; KwaZulu-Natal; On-site; ZAR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Health insurance

Annual leave

Professional development

Job summary

Placements24 is seeking a Senior Hotel Manager for a flagship property in Pietermaritzburg, KwaZulu-Natal. You will oversee all hotel operations, drive revenue growth, and mentor a high-performing team to ensure top-tier guest experiences.

The role requires 5+ years in hotel management with at least 2 in a senior leadership capacity, a Bachelor's in Hospitality Management, and strong leadership and financial skills. On-site position with opportunities for progression within the group.

Qualifications

• 5+ years in hotel management with 2+ in a senior leadership role
• Bachelor's degree in Hospitality Management or related field; Master's preferred
• Demonstrated P&L responsibility, budgeting and revenue targets
• Excellent leadership, communication and interpersonal skills
• Strong knowledge of hotel operations and PMS/POS systems

Responsibilities

• Oversee all hotel daily operations including front desk, rooms, F&B and events
• Develop and implement plans to meet financial targets including budgeting and forecasting
• Ensure exceptional guest service and promptly address guest concerns
• Lead, mentor and develop a diverse hotel team
• Manage vendor relationships, contracts, and safety/compliance standards
• Drive sales and marketing initiatives to increase occupancy and revenue
• Conduct performance reviews and provide ongoing staff training
• Monitor market trends and competitive landscape to identify opportunities
• Maintain property upkeep and service quality across all departments

Skills

Leadership

Financial acumen

Guest service excellence

Strategic planning

Team development

Education

Bachelor's degree in Hospitality Management

Master's degree (advantageous)

Tools

PMS systems

POS systems

Job description

Placements24 is seeking a Senior Hotel Manager for a flagship property in Pietermaritzburg, KwaZulu-Natal. You will oversee all hotel operations, drive revenue growth, and mentor a high-performing team to ensure top-tier guest experiences.

The role requires 5+ years in hotel management with at least 2 in a senior leadership capacity, a Bachelor's in Hospitality Management, and strong leadership and financial skills. On-site position with opportunities for progression within the group.