Boutique Hotel Operations Lead: Elevate Guest Experience

Placements24; KwaZulu-Natal; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Health benefits

Staff meals subsidy

Professional development

Reputable hospitality brand

Job summary

Placements24 is assisting a distinguished boutique hotel in Pietermaritzburg, KwaZulu-Natal, in hiring an Operations Manager to elevate all facets of hotel operations. You will lead front desk, housekeeping, F&B, and maintenance while championing guest-centric service and efficiency.

The ideal candidate brings at least 5 years of progressive hotel operations experience, with a proven ability to manage multiple departments, mentor staff, and drive continuous improvement in service quality and

Qualifications

• Minimum 5 years progressive hotel operations management experience.
• Experience across multiple departments in boutique or luxury settings.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Familiarity with hotel ops software and systems.

Responsibilities

• Oversee daily hotel operations (front desk, housekeeping, F&B, maintenance).
• Develop and implement operational strategies to boost guest satisfaction and revenue.
• Mentor a diverse team and drive a guest-centric culture.
• Ensure compliance with quality standards, safety regs and policies.
• Control costs and optimize resource allocation without compromising service.
• Address guest inquiries, feedback and complaints promptly.

Skills

Leadership

Guest experience

Operations management

Budgeting

Staff development

Communication

Problem solving

Education

Hospitality Management degree

Tools

Hotel operations software

Job description

Placements24 is assisting a distinguished boutique hotel in Pietermaritzburg, KwaZulu-Natal, in hiring an Operations Manager to elevate all facets of hotel operations. You will lead front desk, housekeeping, F&B, and maintenance while championing guest-centric service and efficiency.

The ideal candidate brings at least 5 years of progressive hotel operations experience, with a proven ability to manage multiple departments, mentor staff, and drive continuous improvement in service quality and