Senior Hotel Operations Manager

Placements24; KwaZulu-Natal; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Placements24 is seeking a Senior Hotel Operations Manager for a prestigious property in Pietermaritzburg, KwaZulu-Natal. You will oversee day-to-day operations and lead multiple departments to deliver exceptional guest experiences.

The role requires strong leadership, strategic planning, and a proven track record in hospitality operations, with focus on guest satisfaction, efficiency, and profitability. This is a senior, hands-on role in a vibrant South African city.

Responsibilities

• Oversee day-to-day hotel operations across multiple departments (front desk, housekeeping, food & beverage, events).
• Provide strategic leadership and develop a high-performance team.
• Ensure exceptional guest service, operational efficiency and strong financial performance.
• Drive initiatives to enhance guest satisfaction and profitability.

Job description

About the Role

Our client is seeking a highly motivated and experienced Senior Hotel Operations Manager to oversee the day-to-day operations of a prestigious establishment located in Pietermaritzburg, KwaZulu-Natal . This is a critical role that demands exceptional leadership, strategic planning, and a deep understanding of the hospitality industry. The ideal candidate will be responsible for ensuring the highest standards of guest service, operational efficiency, and financial performance. You will lead a diverse team, manage multiple departments including front desk, housekeeping, food and beverage, and events, and drive initiatives to enhance guest satisfaction and profitability. This position offers a fantastic opportunity to make a significant impact within a well-regarded organization in a vibrant South African city.