Senior Hotel Manager - Lead Boutique Property & Guest Experience

Placements24; Rustenburg; On-site; ZAR 900,000 - 1,600,000; Full time

Benefits offered by this job

Performance bonuses

Career development

Job summary

Placements24 in Rustenburg, North West, South Africa, seeks a Senior Hotel Manager to lead all hotel operations with a focus on guest satisfaction and revenue growth. You will develop strategic plans, manage budgets, and guide a diverse team to deliver exceptional service in a boutique setting.

The role requires a minimum of 6 years in hotel management, including 3 in a leadership capacity. Proficiency with PMS, strong communication, and a track record of staff development are essential.

Qualifications

• Minimum 6 years in hotel management, with at least 3 in a managerial role.
• Strong grasp of front desk, F&B, housekeeping, and maintenance.
• Proven budgeting, P&L analysis, and cost-control experience.
• Excellent leadership, communication, and interpersonal skills.
• Experience in staff training and performance management.
• Proficiency with PMS and booking systems.
• A degree in Hospitality Management or related field preferred.

Responsibilities

• Oversee all hotel operations across departments (front office, F&B, housekeeping, maintenance, events).
• Develop and implement strategic plans to meet revenue targets and control costs.
• Lead, train and motivate staff to deliver exceptional guest service.
• Ensure compliance with hotel policies, procedures and industry standards.
• Manage guest relations, resolve complaints and ensure high satisfaction levels.
• Oversee budgeting, forecasting and financial reporting for the hotel.
• Maintain relationships with vendors and suppliers for quality and cost-effectiveness.
• Implement marketing and sales initiatives to drive occupancy and revenue.
• Ensure property is maintained to high standards of cleanliness and presentation.
• Foster a positive work environment and promote employee development.

Skills

Hotel operations management

Leadership & staff development

Financial management (budgets, P&L)

Guest service excellence

PMS / booking systems

Vendor relations

Education

Degree in Hospitality Management or related field

Job description

Placements24 in Rustenburg, North West, South Africa, seeks a Senior Hotel Manager to lead all hotel operations with a focus on guest satisfaction and revenue growth. You will develop strategic plans, manage budgets, and guide a diverse team to deliver exceptional service in a boutique setting.

The role requires a minimum of 6 years in hotel management, including 3 in a leadership capacity. Proficiency with PMS, strong communication, and a track record of staff development are essential.