Boutique Hotel Duty Manager - Rustenburg

Placements24; Rustenburg; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Staff meals

Uniform provided

Accommodation assistance

Employee recognition programs

Job summary

Placements24 seeks a skilled Duty Manager for a luxury boutique hotel in Rustenburg, North West. This hybrid role blends on-site leadership with remote administrative tasks to maintain outstanding guest experiences and seamless operations.

You will oversee front desk, housekeeping, F&B and maintenance during shifts, lead a diverse team, and ensure adherence to service standards. Strong leadership and PMS knowledge are essential.

Qualifications

• Minimum 5 years in hotel management or supervisory role.
• Strong leadership and team management skills.
• Excellent understanding of hotel operations (front office, housekeeping & F&B).
• Strong customer service and conflict resolution skills.
• Proficiency in hotel management software (PMS).
• Ability to work flexible hours, including evenings, weekends and holidays.

Responsibilities

• Oversee and manage all hotel operations during assigned shifts, ensuring smooth and efficient service delivery.
• Lead and motivate a diverse team of hotel staff, fostering a positive and productive work environment.
• Ensure adherence to the hotel's standards of quality, service, and presentation.
• Manage guest relations, addressing inquiries, complaints, and special requests promptly and effectively.
• Supervise front desk operations, including check-in/check-out, reservations, and concierge services.
• Coordinate with department heads to ensure seamless operations across housekeeping, food and beverage, and maintenance.
• Implement and enforce hotel policies and procedures, ensuring compliance with safety and security regulations.

Skills

Leadership

Customer service

Conflict resolution

Front desk operations

Team leadership

Communication

PMS software

Tools

Hotel management software

Job description

About the Role

Our client, an exclusive boutique hotel renowned for its personalized service and luxurious ambiance in Rustenburg, North West , is seeking a skilled and charismatic Duty Manager to oversee daily operations. This hybrid role offers the opportunity to blend on-site leadership with remote administrative tasks, providing flexibility while ensuring the highest standards of guest satisfaction and operational excellence. You will be responsible for managing all aspects of hotel operations during your shifts, including front desk, housekeeping, food and beverage, and maintenance, ensuring a seamless experience for every guest. The ideal candidate possesses strong leadership capabilities, excellent problem-solving skills, and a deep understanding of luxury hospitality standards. Joining our team in Rustenburg means becoming part of a dedicated group committed to creating unforgettable experiences for our discerning clientele. This position is perfect for a seasoned hospitality professional looking for a role with both significant responsibility and adaptable work arrangements.

Key Responsibilities

• Oversee and manage all hotel operations during assigned shifts, ensuring smooth and efficient service delivery.
• Lead and motivate a diverse team of hotel staff, fostering a positive and productive work environment.
• Ensure adherence to the hotel's standards of quality, service, and presentation.
• Manage guest relations, addressing inquiries, complaints, and special requests promptly and effectively.
• Supervise front desk operations, including check-in/check-out, reservations, and concierge services.
• Coordinate with department heads to ensure seamless operations across housekeeping, food and beverage, and maintenance.
• Implement and enforce hotel policies and procedures, ensuring compliance with safety and security regulations.
• Handle cash, credit, and check transactions accurately and efficiently.
• Assist in developing and implementing strategies to enhance guest satisfaction and loyalty.
• Conduct daily briefings and debriefings with staff to ensure clear communication and operational alignment.
• Prepare daily operational reports and perform administrative tasks, utilizing remote work capabilities as needed.

Requirements

• Minimum of 5 years of experience in hotel management or a supervisory role within the hospitality industry.
• Demonstrated leadership and team management skills.
• Excellent understanding of hotel operations, including front office, housekeeping, and F&B.
• Strong customer service and conflict resolution skills.
• Proficiency in hotel management software (e.g., PMS systems).
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational and multitasking abilities.
• Excellent communication skills, both written and verbal.
• Familiarity with the Rustenburg area is advantageous.
• Commitment to maintaining high standards of service and operational excellence.

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and career advancement within a reputable hotel.
• Staff meals and uniform provided.
• Access to a dynamic work environment in the heart of Rustenburg.
• Accommodation assistance may be available.
• Employee recognition programs.