Senior Hotel Manager - Boutique Establishment

Placements24; Rustenburg; On-site; ZAR 900,000 - 1,600,000; Full time

Benefits offered by this job

Performance bonuses

Career development

Job summary

Placements24 in Rustenburg, North West, South Africa, seeks a Senior Hotel Manager to lead all hotel operations with a focus on guest satisfaction and revenue growth. You will develop strategic plans, manage budgets, and guide a diverse team to deliver exceptional service in a boutique setting.

The role requires a minimum of 6 years in hotel management, including 3 in a leadership capacity. Proficiency with PMS, strong communication, and a track record of staff development are essential.

Qualifications

• Minimum 6 years in hotel management, with at least 3 in a managerial role.
• Strong grasp of front desk, F&B, housekeeping, and maintenance.
• Proven budgeting, P&L analysis, and cost-control experience.
• Excellent leadership, communication, and interpersonal skills.
• Experience in staff training and performance management.
• Proficiency with PMS and booking systems.
• A degree in Hospitality Management or related field preferred.

Responsibilities

• Oversee all hotel operations across departments (front office, F&B, housekeeping, maintenance, events).
• Develop and implement strategic plans to meet revenue targets and control costs.
• Lead, train and motivate staff to deliver exceptional guest service.
• Ensure compliance with hotel policies, procedures and industry standards.
• Manage guest relations, resolve complaints and ensure high satisfaction levels.
• Oversee budgeting, forecasting and financial reporting for the hotel.
• Maintain relationships with vendors and suppliers for quality and cost-effectiveness.
• Implement marketing and sales initiatives to drive occupancy and revenue.
• Ensure property is maintained to high standards of cleanliness and presentation.
• Foster a positive work environment and promote employee development.

Skills

Hotel operations management

Leadership & staff development

Financial management (budgets, P&L)

Guest service excellence

PMS / booking systems

Vendor relations

Education

Degree in Hospitality Management or related field

Job description

About the Role

Our client, an esteemed boutique hotel renowned for its personalized service and sophisticated ambiance in Rustenburg, North West , is searching for an experienced and dedicated Senior Hotel Manager. This leadership position requires a strategic thinker with a proven ability to drive operational excellence, enhance guest satisfaction, and manage all facets of hotel operations. The Senior Hotel Manager will be instrumental in upholding the hotel's reputation, managing staff, optimizing financial performance, and ensuring a memorable experience for every guest. This is an ideal opportunity for a seasoned hospitality professional seeking to lead and grow within a unique and well-regarded property.

Key Responsibilities

• Oversee all hotel operations, including front office, housekeeping, food and beverage, maintenance, and events.
• Develop and implement strategic plans to achieve revenue targets and control operational costs.
• Lead, train, and motivate the hotel staff to deliver exceptional guest service.
• Ensure compliance with all hotel policies, procedures, and industry standards.
• Manage guest relations, resolving complaints and ensuring high levels of satisfaction.
• Oversee budgeting, forecasting, and financial reporting for the hotel.
• Maintain relationships with vendors and suppliers to ensure quality and cost-effectiveness.
• Implement marketing and sales initiatives to drive occupancy and revenue.
• Ensure the property is maintained to the highest standards of cleanliness and presentation.
• Foster a positive work environment and promote employee development.

Requirements

• A minimum of 6 years of progressive experience in hotel management, with at least 3 years in a managerial or assistant general manager role.
• Strong understanding of hotel operations, including front desk, F&B, housekeeping, and maintenance.
• Proven financial management skills, including budgeting, P&L analysis, and cost control.
• Excellent leadership, communication, and interpersonal skills.
• Experience in staff training, development, and performance management.
• Proficiency with hotel management software (PMS) and booking systems.
• A passion for guest service and creating memorable experiences.
• Ability to work under pressure and adapt to changing demands in the hospitality industry.
• A degree in Hospitality Management or a related field is preferred.
• Experience in the Rustenburg area or similar regional markets is advantageous.

Benefits

Our client offers a competitive salary package, complemented by performance-based bonuses and a comprehensive benefits plan. The position includes opportunities for professional development and career advancement within a respected hotel brand. You will work in a charming and well-established property, leading a passionate team dedicated to service excellence. Enjoy a dynamic work environment in the vibrant North West province, with the chance to significantly influence the success of a distinctive boutique hotel.