Senior Front Office Manager – Guest Experience Leader, Bonuses

Placements24; Rustenburg; Hybrid; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Medical aid contributions

Provident fund

Competitive salary package

Job summary

Placements24 is recruiting a Senior Front Office Manager for a premier hotel in Rustenburg, North West. You will lead a front desk team, oversee daily operations, and implement strategies to boost guest satisfaction and operational efficiency.

The role requires strong leadership, excellent guest service, and solid knowledge of hotel software. A diploma in Hospitality Management is advantageous, and flexibility for shifts is expected.

Qualifications

• Minimum 4 years of experience in front office management or a similar supervisory role within hospitality.
• Ability to lead and manage a diverse front desk team.
• Excellent customer service and problem-solving skills.
• Proficiency in Property Management Systems (PMS) and other hotel software.

Responsibilities

• Manage daily front desk operations including check-in/check-out, reservations, and guest inquiries.
• Lead, train, and motivate the front desk team to deliver exceptional service.
• Develop strategies to enhance guest satisfaction and loyalty.
• Ensure efficient room allocation and inventory management.
• Handle guest complaints promptly and professionally.
• Oversee front office policies and procedures.

Skills

Leadership

Guest service

Team management

Communication

Problem solving

Education

Diploma/degree in Hospitality Management

Tools

Opera PMS

Hospitality software

Job description

Placements24 is recruiting a Senior Front Office Manager for a premier hotel in Rustenburg, North West. You will lead a front desk team, oversee daily operations, and implement strategies to boost guest satisfaction and operational efficiency.

The role requires strong leadership, excellent guest service, and solid knowledge of hotel software. A diploma in Hospitality Management is advantageous, and flexibility for shifts is expected.