Senior Helpdesk Engineer - Remote Lead & Grow IT

Placements24; Noord-Kaap; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Health insurance

Paid time off

Certifications

Job summary

Placements24 in South Africa is seeking an experienced Senior Helpdesk Engineer to join a remote IT team supporting operations in the Kimberley region. The role focuses on advanced technical support, system stability, and performance across the IT infrastructure.

You will resolve complex issues, mentor junior staff, and drive IT service improvements while working fully remotely with flexible hours. Candidates should have 5+ years in IT support, strong Windows Server and Active Directory skills,

Qualifications

• Minimum of 5 years of experience in helpdesk or IT support.
• Strong knowledge of Windows Server, Active Directory and network protocols.
• Proven ability to mentor junior staff and work effectively in a remote team.

Responsibilities

• Provide advanced technical support for hardware, software, and network issues.
• Diagnose and resolve complex system problems with in-depth analysis.
• Develop and implement IT support procedures and best practices.
• Mentor and train junior helpdesk staff.

Skills

Windows Server

Active Directory

Networking

Virtualization

Leadership

Job description

Placements24 in South Africa is seeking an experienced Senior Helpdesk Engineer to join a remote IT team supporting operations in the Kimberley region. The role focuses on advanced technical support, system stability, and performance across the IT infrastructure.

You will resolve complex issues, mentor junior staff, and drive IT service improvements while working fully remotely with flexible hours. Candidates should have 5+ years in IT support, strong Windows Server and Active Directory skills,