Senior Helpdesk Engineer - Kimberley

Placements24; Noord-Kaap; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Health insurance

Paid time off

Certifications

Job summary

Placements24 in South Africa is seeking an experienced Senior Helpdesk Engineer to join a remote IT team supporting operations in the Kimberley region. The role focuses on advanced technical support, system stability, and performance across the IT infrastructure.

You will resolve complex issues, mentor junior staff, and drive IT service improvements while working fully remotely with flexible hours. Candidates should have 5+ years in IT support, strong Windows Server and Active Directory skills,

Qualifications

• Minimum of 5 years of experience in helpdesk or IT support.
• Strong knowledge of Windows Server, Active Directory and network protocols.
• Proven ability to mentor junior staff and work effectively in a remote team.

Responsibilities

• Provide advanced technical support for hardware, software, and network issues.
• Diagnose and resolve complex system problems with in-depth analysis.
• Develop and implement IT support procedures and best practices.
• Mentor and train junior helpdesk staff.

Skills

Windows Server

Active Directory

Networking

Virtualization

Leadership

Job description

About the Role

Our client is seeking an experienced and proactive Senior Helpdesk Engineer to join their remote IT team, supporting operations in the Kimberley region. This role is critical for providing advanced technical support, ensuring the stability and performance of our client's IT infrastructure. You will be responsible for resolving complex technical issues, mentoring junior staff, and contributing to the continuous improvement of IT services. This is an excellent opportunity for a seasoned IT professional to leverage their expertise in a fully remote capacity, driving efficiency and supporting business objectives.

Key Responsibilities

• Provide advanced technical support and troubleshooting for hardware, software, and network issues.
• Diagnose and resolve complex system problems, often requiring in-depth analysis.
• Develop and implement IT support procedures and best practices.
• Mentor and train junior helpdesk staff, sharing knowledge and expertise.
• Manage and maintain IT systems, including servers, network devices, and user workstations.
• Contribute to IT projects, including system upgrades and implementations.

Requirements

• Minimum of 5 years of experience in a helpdesk, IT support, or systems administration role.
• In-depth knowledge of Windows Server, Active Directory, network protocols, and virtualization technologies.
• Proven ability to troubleshoot and resolve complex technical challenges.
• Strong leadership and mentoring skills.
• Excellent communication and problem-solving abilities.
• Experience working effectively in a remote team environment.

Benefits

• Competitive annual salary and performance-based bonuses.
• Fully remote position with flexible working hours.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and retirement plan options.
• Opportunities for advanced IT certifications and career growth.