Remote IT Helpdesk Analyst - First-Line Support

Placements24; Pretoria; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work arrangement

Professional development opportunities

Certifications

Supportive team environment

Home-office flexibility and setup

Job summary

Placements24 is seeking a diligent Helpdesk Analyst to join a remote-friendly team supporting operations in Pretoria. You will be the first point of contact, logging requests, diagnosing issues, and guiding users through solutions with a focus on speed and courtesy.

The role emphasizes strong communication, basic networking, and the ability to work independently in a remote setup. You will document procedures, assist with account management, and escalate complex problems while contributing to a

Qualifications

• 1-2 years of experience in a helpdesk or technical support role.
• Familiarity with Windows and macOS operating systems and common business applications.
• Basic understanding of network concepts and troubleshooting.
• Excellent communication and customer service skills, especially in a remote setting.

Responsibilities

• Log, prioritize, and resolve incoming user support requests and incidents.
• Provide remote technical assistance for hardware, software, and network issues.
• Install, configure, and maintain computer hardware and software.
• Assist with user account management and access control.
• Develop and maintain helpdesk documentation and user guides.
• Escalate unresolved issues to senior IT staff or relevant teams.

Skills

Customer service

Remote support

Technical troubleshooting

Communication

Tools

Windows

macOS

Remote desktop tools

Job description

Placements24 is seeking a diligent Helpdesk Analyst to join a remote-friendly team supporting operations in Pretoria. You will be the first point of contact, logging requests, diagnosing issues, and guiding users through solutions with a focus on speed and courtesy.

The role emphasizes strong communication, basic networking, and the ability to work independently in a remote setup. You will document procedures, assist with account management, and escalate complex problems while contributing to a