Front Office Manager

Placements24; Rustenburg; In loco; ZAR 420.000 - 660.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical aid

Staff meals

Hotel stay discounts

Bonuses potential

Career growth opportunities

Descrizione del lavoro

Placements24 is seeking an experienced Front Office Manager to lead the reception and guest services team at a premier hotel in Rustenburg. This on-site role focuses on seamless check-in/check-out, reservations, and service excellence within a fast-paced environment.

You will train staff, schedule shifts, and manage performance while ensuring a welcoming lobby and efficient operations. A hospitality background and strong leadership are essential for driving guest satisfaction and repeat business.

Competenze

• Minimum 4 years of front office management or supervisory experience.
• Proven track record in leading a front desk operation and guest service excellence.
• Excellent leadership, communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends and public holidays.

Mansioni

• Oversee front office operations: check-in/check-out, reservations, guest inquiries.
• Train and manage front desk staff to deliver exceptional service.
• Develop and implement front desk procedures and policies.
• Monitor room inventory; collaborate with sales and housekeeping.
• Handle guest complaints professionally and efficiently.
• Prepare daily front office reports on occupancy and revenue.
• Maintain a welcoming and presentable lobby/front desk area.
• Manage the front office budget and control expenses.
• Implement strategies to maximize room revenue and occupancy.
• Foster a positive, collaborative team environment.

Conoscenze

Front office leadership

Staff training

Guest service quality

Communication

Interpersonal skills

Problem solving

Formazione

Hospitality Management or Business Administration (advantageous)

Strumenti

Property Management Systems (PMS)

Descrizione del lavoro

About the Role

Our client is seeking a dynamic and experienced Front Office Manager to lead the reception and guest services team at a premier hotel located in the vibrant city of Rustenburg . This is an on-site position, requiring a hands-on approach to ensure seamless guest check-in/check-out experiences, manage reservations, and uphold the highest standards of service excellence. You will be responsible for staff training, scheduling, and performance management, ensuring a welcoming and efficient front desk operation. The ideal candidate is passionate about hospitality, possesses strong leadership qualities, and thrives in a fast-paced environment. This role is crucial in shaping the initial impression guests have of the hotel, contributing significantly to overall guest satisfaction and repeat business. As an integral part of the hotel's management team, you will play a key role in achieving operational targets and enhancing the hotel's reputation.

Key Responsibilities

• Oversee all front office operations, including check-in/check-out, reservations, and guest inquiries.
• Manage and train front desk staff, ensuring they provide exceptional customer service.
• Develop and implement effective front desk procedures and policies.
• Monitor room inventory and availability, collaborating with the sales and housekeeping departments.
• Handle guest complaints and concerns efficiently and professionally.
• Prepare daily reports on front office activities, occupancy, and revenue.
• Ensure the lobby and front desk area are well-maintained and presentable.
• Manage the front office budget and control expenses.
• Implement strategies to maximize room revenue and occupancy rates.
• Foster a positive and collaborative working environment for the front office team.

Requirements

• Minimum of 4 years of experience in front office management or a similar supervisory role in the hospitality industry.
• Proven track record of successfully managing a front desk operation.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency with Property Management Systems (PMS) and other hotel software.
• Strong understanding of hotel operations, revenue management, and customer service principles.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• Detail-oriented with strong organizational and problem-solving abilities.
• A passion for delivering outstanding guest experiences.
• Relevant degree in Hospitality Management or Business Administration is advantageous.
• Ability to work effectively under pressure and maintain a calm demeanor.

Benefits

• Competitive salary commensurate with experience.
• Opportunities for career growth within a reputable hotel chain.
• Employee benefits package including medical aid and potential for bonuses.
• Complimentary staff meals and hotel stay discounts.
• Exposure to a dynamic and rewarding hospitality environment.